Ratings based on 37 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by José, Hotel Management
Estimado señor Dae, muchas gracias, apreciamos su comentario y calificación, nos encanto tenerlos en Hotel Twin Galápagos, esperamos su retorno como nos prometieron
by A verified traveler
Posted 6 Jul 2024
Se lo recomendaría a cualquiera que venga a Ecuador por primera vez. Después de disfrutar de Puerto Aoya en las Galápagos, se puede entrar en contacto con la vida de los lugareños en el restaurante y supermercado Bellavista. El hotel se encuentra en un lugar tranquilo y relajante. Para llegar a Puerto Aoya, recomendamos alquilar una bicicleta y coger el autobús de vuelta al túnel por 50¢. El personal es amable.
by A verified traveler
Do Not Ever Stay at This Hotel
Posted 25 Jul 2023 on HotelsThis is a horrible hotel. The WiFi doesn’t work even though they mentioned it would provide WiFi. The room and dining room were full of insects. The owner of the hotel is not a friendly person. When my boyfriend and I complained about the WiFi and the insects being everywhere, Maria Jose, the owner made a bunch of excuses. My boyfriend and I asked for a refund and Maria Jose overreacted and said that it was impossible to give a refund and she didn’t want to do it. My boyfriend and I got scammed.
Comment from Hotel Management
27 Jul 2023 by José, Hotel Management
Dear Danielle Baca, I'm sorry for your bad comments about the Twin Hotel Galapagos, we are in the middle of nature, the way your boyfriend complained was rude, I don't think throwing yourself to the floor and making tremendous drama is normal for you, we had to call the Police because we didn't know what was happening with your boyfriend, but nothing happened when we saw the authorities, what a shame, I have photos to prove your bad behavior, they already used the hotel's services.
by A verified traveler
Posted 13 May 2023
Comment from Hotel Management
28 Jun 2023 by ´josé, Hotel Management
Muchas gracias por sus buenos comentarios, espero seguir con su apoyo, para atender sus necesidades como ustedes se lo merecen Jose
by A verified traveler
Posted 26 Feb 2023
They went over and beyond with catering to us. Extremely kind and helpful. Excellent meals!
Comment from Hotel Management
11 Apr 2023 by José, Hotel Management
Dear Pamela, for us it was a pleasure to serve you, a hug from a distance
by A verified traveler
Posted 2 Jan 2023
The property is located far off from main area. You need to get off and on using a cab, for 3 days add another 30 bucks for cab. Expedia needs to throw this property out of their listing and i would blame expedia that showed this property for the area i am searching.
A 20 year old kid is left scrmabling dealing with customers . We had multiple issues
1. Check - In was ok
2. Booked a trip thru hotel and it turned out to be a disaster. The owner Jose sold something and when we went to island, the guides had differrent itinery and threatened to leave us on the island when we asked for the promised tour. I did not get a refund from Jose.. Pure and simple cheating
STAY AWAY
Comment from Hotel Management
9 Jan 2023 by José, Hotel Management
Dear Deepak, I am sorry for your comments, from Twin Hotel, it makes us stronger, because we love this place, and we are happy to serve our passengers, and it was our purpose to make you always feel good, a thousand apologies for everything
by A verified traveler
Posted 10 Jun 2022 on Orbitz
The property is far from the port main area. It would be a good idea the owner will say it. Nice staff.
Comment from Hotel Management
11 Jun 2022 by Jose, Hotel Management
sobre 5
de Isaac en
Orbitz
Publicado el 10 jun 2022
The property is far from the port main area. It would be a good idea the owner will say it. Nice staff.
by A verified traveler
Posted 5 Sep 2021 on Hotels
by A verified traveler from Irvine
Posted 8 Jan 2020
This is an authentic stay in the Galapagos upcountry that emphasizes simplicity, nature, and natural resources. Surrounded in a lush green tropical setting while still being only 15 minutes away from town by car, you’ll enjoy the peace and tranquility of nature with easy access to everything. The staff does everything to ensure that you enjoy your visit with their focus on hospitality. Rooms are spacious and comfortable but do not seek out luxury here. Instead you connect to what’s important while enjoying the freshest breakfast breads, eggs, fruits, juices, and coffee (most grown onsite). We also had them arrange our tours and other meals and it was a fantastic experience knowing that everything was taken care for you. Expect authentic, spacious, and rustic accommodations that allow you to enjoy nature itself.
Comment from Hotel Management
15 Jan 2020 by Jose, Hotel Management
Respuesta de TwinLodgeGalapagos, Propietario de Twin Lodge Galapagos
Respuesta de Hace 5 días
Dear Abhijit Pal,
The Eco-Hotel Twin Lodge Galapagos, all staff and partners who had the pleasure of meeting all your family during your trip in the Galápagos Islands are very grateful for lodging in our Eco-Hotel and for visiting the Enchanted Islands. We are so grateful to you for appreciating our services and happy that you liked teeming wildlife. We hope to welcome you next time at our sustainable hotel and in our endemic islands.
We wish you a lot of blesses a long your live.
Sincerely,
José Ordoñez
by A verified traveler
Posted 18 Aug 2019
Quaint; simple; no bells and whistles. Comfortable. Great location because you can see the highlands/farming area, are close to the lava tunnels, and is a good midpoint between the main town and the airport/cruise port. You can hire a "white truck taxi" to take you to Puerto Ayora (the main town) for $5 in about 10 minutes and $25 to the airport/cruise port in about 30 minutes.
Comment from Hotel Management
20 Aug 2019 by Jose, Hotel Management
Thank you very much, for your excellent comment, we are here to serve you, we are always committed to serving our passengers, we are glad to wait for you for a next opportunity, to enjoy Galapagos in a place of nature and relaxation.
