Ratings based on 472 Verified Reviews

4.3 out of 5
100% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 19 Nov 2024
This hotel was small and on a lovely street near Victoria Station which was very convenient for getting buses or the train to all areas. We loved this hotel. The staff was so nice and so helpful. We will be back!!!
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Barbara,Thank you so much for your wonderful review! We’re thrilled to hear that you loved our location near Victoria Station and appreciated the helpfulness of our staff. It’s always a pleasure to know our guests had a great experience.We can’t wait to welcome you back on your next visit!Kind Regards,Irina Assistant Hotel Manager
4 out of 5
by A verified traveler

Posted 18 Nov 2024
We enjoyed our stay at the Tophams hotel.
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Rakesh,Thank you for your feedback! We’re so glad to hear that you enjoyed your stay at The Tophams Hotel. We hope to welcome you back soon for another great experience!Kind Regards,Irina Assistant Hotel Manager
4 out of 5
by A verified traveler

Posted 17 Nov 2024
Great area. Some rooms need an upgrade
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Sue,Thank you for your feedback! We’re pleased to hear that you enjoyed the great location. We also appreciate your comments about the rooms and will certainly take your suggestion for upgrades into consideration as we continue to improve our offerings.We hope to welcome you back for an even better stay in the future!Kind Regards,Irina Assistant Hotel Manager
5 out of 5
by A verified traveler

Posted 10 Nov 2024
Friendly and helpful staff. Beautiful rooms.
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Robin,Thank you for your kind words! We’re so glad to hear that you found our staff friendly and helpful, and that you enjoyed the beauty of our rooms.We hope to welcome you back soon for another great stay!Kind Regards,Irina Assistant Hotel Manager
5 out of 5
by A verified traveler

Posted 9 Nov 2024
The hotel was amazingly located. Close to many of the major attractions in London, the tube, bus and train stations. The hotel was really comfortable and the area surrounding was safe and clean. The only drawback to this hotel was the lift was down for the 4 days we were there. The staff was very accommodating and moved us to a lower floor. Overall, I would definitely recommend this hotel.
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Louis,Thank you for sharing your wonderful feedback! We’re so glad to hear that you enjoyed our central location, comfortable accommodations, and the safety of the surrounding area. We apologize for the inconvenience caused by the lift being out of service, but we’re happy that our team was able to assist by moving you to a more convenient floor.We truly appreciate your recommendation and would love to welcome you back on your next visit to London!Kind Regards,Irina Assistant Hotel Manager
4 out of 5
by A verified traveler

Posted 8 Nov 2024
Stayed in a room with a king bed. It was comfortable and the bathroom was clean and the shower and bath were amazing. Great location for getting out and exploring
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear April,Thank you for your fantastic review! We’re so glad to hear that you enjoyed the comfort of the king bed, the cleanliness of the bathroom, and the shower and bath. It’s also great to know that our location was perfect for your exploration of the area.We hope to welcome you back for another wonderful stay next time you’re in London!Kind Regards,Irina Assistant Hotel Manager
3 out of 5
by A verified traveler

Posted 4 Nov 2024
Good location for our stay, and a nice building, clean rooms. Unfortunately the lift was broken, and we were put on the 3rd floor. The stairs to the third and fourth floor are very steep and with difficult bends (probably the old servant quarters back when it was a house), so not recommended if you're a bit unsteady. The hotel was short staffed, and those that were there not really very helpful. At time it appeared to be just one person.
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear John,Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and the rooms clean. We apologize for the inconvenience caused by the lift being out of service during your stay. We understand how challenging the steep stairs can be, especially when carrying luggage, and we appreciate your patience.We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay next time.Kind Regards,Irina Assistant Hotel Manager
5 out of 5
by A verified traveler

Posted 1 Nov 2024
Nice quiet area! Had the best night sleep! Walking distance to Victoria Station was a big plus.
Comment from Hotel Management
22 Nov 2024 by Irina, Hotel Management
Dear Chris,Thank you for your lovely review! We’re thrilled to hear that you had the best night’s sleep and enjoyed our quiet area, as well as the convenient proximity to Victoria Station.We hope to welcome you back soon for another peaceful and restful stay!Best regards,Irina Assistant Hotel Manager
3 out of 5
by A verified traveler from Atlanta

Posted 29 Oct 2024
Comment from Hotel Management
23 Nov 2024 by Irina , Hotel Management
Dear Larry,Thank you for your feedback. We're sorry to hear your stay didn’t fully meet your expectations. We hope to welcome you back in the future for a better experience.Best regards,Irina Assistant Hotel Manager
4 out of 5
by A verified traveler

Posted 27 Oct 2024
Comment from Hotel Management
22 Nov 2024 by Irina , Hotel Management
Dear Gerard,Thank you for your feedback! We’re so glad to hear that you enjoyed your stay at The Tophams Hotel. We hope to welcome you back soon for another great experience!Kind Regards,Irina Assistant Hotel Manager