Ratings based on 1,565 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Charming, historic yet modern in all the right ways. Beautiful bed and huge, thick (heated) towels. We had control of the A/C day and night. As a party of two in a standard king, each morning we received two coffee cups, two espresso cups, two beverage glasses (with free still and sparking water), and two glasses for the spacious and spotless bathroom. The coffered ceiling and tasteful photos completed the atmosphere. The only warning: Keep the sink drain flipped CLOSED or you will smell all of London's underground facilities back to the hotel's construction in 1862.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Natasha Ludlow - General Manager, Hotel Management
Dear Toby,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 1 Dec 2024
Ideal location. Most Westminster sites are walkable. Right next to Victoria station so easy access to buses and subway. The staff was very helpful. Great food at the restaurant and lots of other options close by. Room was clean and roomy given the central London location.
Comment from Hotel Management
3 Dec 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Jason,Thank you very much for your review! I am more than happy to know you found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha
by A verified traveler
Posted 29 Nov 2024
The safety and security of this establishment is questionable.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Tamara,Thank you very much for your amazing 5/5 review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Charlotte,Thank you very much for your amazing 5/5 review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Rod,Thank you very much for your amazing 5/5 review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A verified traveler
Posted 27 Nov 2024
Beautiful property, great staff.
Comment from Hotel Management
28 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Gary,Thank you for your kind words! I am so glad to hear that you enjoyed our property and found our team to be great. Your feedback means a lot to us, and we look forward to welcoming you back for another memorable stay. many thanks, Natasha
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Deborah, Thank you for you review! We hope to see you again. many thanks, Natasha
by A verified traveler
Posted 27 Nov 2024
Lovely few nights here. Nice atmosphere in the hotel; staff friendly; and very convenient for transport and seeing the sights.
Comment from Hotel Management
28 Nov 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Steve,Thank you for your lovely review! I am so glad to hear that you enjoyed your stay and found our hotel atmosphere welcoming. It's great that our convenient location helped you explore the sights easily. Our team takes pride in offering excellent service, so your kind words about their friendliness are much appreciated. We hope to welcome you back for another memorable stay in the future. many thanks, Natasha
