Ratings based on 35 Verified Reviews
4.2 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by DAIANA DUEÑA , Hotel Management
Lo siento. Usted NO SE PRESENTO a su reserva. No debería dejarnos este puntaje ya que NUNCA conoció las instalaciones.
by A verified traveler
Posted 29 Jan 2024
Property could be better maintained but it mostly covers all your needs in a good location and with a wonderful view.
Comment from Hotel Management
2 Mar 2024 by Daiana, Hotel Management
Muchas gracias por su mensaje. Tendremos en cuenta su comentario para mejorar. Los esperamos en otro momento
by A verified traveler from Hialeah
Posted 23 Nov 2023
by A verified traveler from miami
Posted 27 Mar 2023
by A verified traveler
Posted 18 Feb 2020 on Hotels
We had a great Lake view and the room was very
Big and perfect for our family of Five. Our kids
Enjoyed The small outdoor area where
They Could play.
Comment from Hotel Management
27 Feb 2020 by Daiana , Hotel Management
Muchísimas gracias por su mensaje.
Nos alegra que hayan tenido una hermosa estadía.
Ojala los veamos nuevamente.
by A verified traveler
Posted 27 Feb 2019 on Hotels
Comment from Hotel Management
8 Mar 2019 by Daiana , Hotel Management
Muchas gracias
Esperamos verlos nuevamente
by A verified traveler
Posted 23 Feb 2016 on Hotels
When we arrived, the hotel could not find the reservation and the lady who attended the front desk was not able to solve the problem. finally the manager arrived and she placed as in a different room but very nice.
Wifi was poor.
by Gonzalo from Chile
Terrible experience with Hotels.com
Posted 16 Jan 2015 on HotelsUnfortunately the room standard for what I booked for and confirmed to me was not the room standard that I received (for example: garden view instead of lake view, LCD TV did not exist, Queen size bed did neither exist on any of the other room standards for this hotel). After many and many complaints, the hotel charged me less in accordance to the real room standard I received, but it still does not compensate my frustration for not receiving the room amenities that I booked for. I am very disappointed with your hotels.com site and I will never use this site again, and will also alert all my friends and contacts about this terrible experience.
by A verified traveler
Bueno en todo sentido.Solo que no t
Posted 3 Dec 2023 on Hotelsby A verified traveler
Posted 2 Feb 2023 on Hotels
El pago se hace al ingresar por el total de la estadía, de esta forma al no tener el efectivo, pague con tarjeta de débito y me recargaron incorrectamente el 10 %, pero luego de varios días de reclamo, personalmente y por e-mail, nos devolvieron el dinero, el cual se acreditó una semana después de haber dejado el hotel.
Lo otro que no me gustó es que no tiene aire acondicionado.
