Ratings based on 383 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The location is amazing, walking distance to sites shopping and restaurants . Cool decor and vibe . The last day of our 7 day stay we got our room finally properly cleaned. The comforter was unusually warm and the temperature control didnt seem to work .
Comment from Hotel Management
6 Dec 2024 by Mama Shelter Belgrade, Hotel Management
Dear Danica, Thank you for your feedback! We're so happy to hear you loved the location, decor, and vibe – it's all about creating that cool and comfortable atmosphere! We truly apologize for the cleaning delay on the last day and the issues with the comforter and temperature control. This is certainly not the experience we want for our guests, and we’ll address it with our team to ensure it's better next time. We appreciate your understanding and hope to welcome you back for a smoother stay. Mama You
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 8 Oct 2024
by A verified traveler from New York
Posted 25 Sep 2024
Great hospitality
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear Ilija,Thank you for sharing your thoughts with is. We are looking forward to accommodating you again in future.Mama Shelter Belgrade
by A verified traveler
Posted 11 Sep 2024
Amazing location, rooftop bar, breakfast buffet. Kind and helpful staff. Strongly recommend!
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear Stefan,We're so glad to hear that you enjoyed the amazing location, rooftop bar, breakfast buffet, and our kind and helpful staff. We truly appreciate your recommendation and hope to welcome you back soon for another great stay!Mama Shelter Belgrade
by A verified traveler
Posted 30 Jul 2024
We loved our time at Mama Shelter Belgrade, would definitely stay again. Helpful and friendly staff, fun vibe and perfect location.
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear Amelia,We're glad to hear that you loved your time at Mama Shelter Belgrade and that you enjoyed the helpful staff, fun vibe, and perfect location. We can’t wait to welcome you back.Mama Shelter Belgrade
by A verified traveler from Oxford
Posted 1 Jul 2024
by A verified traveler from Oxford
Posted 1 Jul 2024
A gem in the city! Perfect location, large rooms - clean and very quiet - attentive staff and excellent amenities. Delicious breakfast with good collection of authentic Serbian dishes. The restaurant is superb - we dined in it 4 times and everything was a hit!
I will stay there again in a heartbeat. Zero cons, only pros.
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear Dmitriy,Thank you for your amazing review! We're thrilled to hear that you had such a wonderful experience with us, from the perfect location and spacious, quiet rooms to the attentive staff and excellent amenities. We're especially glad that you enjoyed the delicious breakfast and had a great time dining in our restaurant. Your kind words mean a lot, and we can't wait to welcome you back for another fantastic stay!Mama Shelter Belgrade
by A verified traveler from London
Posted 29 Jun 2024
Great location, friendly and helpful staff.
Shower kept flooding the bathroom floor, and there was music noise from the venue below (we were in the park side annex of the hotel).
This is a 5-year-old hotel and there were no USB sockets whatsoever in the room!
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear MosheThank you for your valuable feedback! We're glad you enjoyed our great location and the friendly service from our staff. We apologize for the issues you encountered with the shower flooding and the noise from the venue below. We also understand how inconvenient it can be not having USB sockets in the room, and we'll certainly take this into consideration for future upgrades. We hope to welcome you back for a more comfortable and seamless stay next time!Mama Shelter Belgrade
by A verified traveler
Posted 17 Jun 2024 on Hotels
Great hotel in a great location. The room was beautiful and we had a fantastic view. The staff at reception were friendly and helpful. The bar has a great atmosphere and view.
Comment from Hotel Management
8 Nov 2024 by Mama Shelter Belgrade, Hotel Management
Dear guest,Thank you for your wonderful review! We're so happy to hear that you enjoyed the beautiful room, fantastic view, and the friendly service from our reception team. It's also great to know that you had a great time at the bar with its atmosphere and views. We hope to welcome you back soon for another fantastic stay!Mama Shelter Belgrade
