Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
Voco is a reasonable hotel to stay in. The room was nice to stay in but there weren’t very many facilities eg: swimming pool or any entertainment seemed to be geared to business people and not tourists. The breakfast was ok
by A verified traveler
Posted 24 Aug 2024
Amazing staff so kind and helpfull hotel was great thankyou food was fantastic
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Rebecca, Hotel Management
Thank you for taking the time to leave us a review regarding your recent stay at voco Belfast. I hope we can welcome you back again soon!Kind regards, Rebecca
by A verified traveler
Posted 12 Aug 2024
For a recently refurbished hotel it was a bit disappointing. No seal on the bottom of the shower screen over the bath. Every time we had a shower the floor got soaked and was very slippy. Reported to reception the next morning but nothing was done about it.Sink area had a massive crack in it from a previous repair. The room itself was nice but don't expect a top quality breakfast. I'm just glad it was included in the price. £18.95 is a lot to pay for barely average cooked items. Cold food was fine and the coffee was excellent. I was going to book the Holiday Inn as I've stayed previously and it was excellent but thought it was worth giving this a go. I think next time I'll stick with what I know.
Comment from Hotel Management
20 Aug 2024 by Rebecca, Hotel Management
Good morning, Thank you for taking the time to leave your feedback after your recent stay. I apologise that your expectations were not met regarding your room, we normally aim for a much higher standard, but it appears we have fell short on this occasion. I have shared your feedback with our housekeeping and maintenance manager so these issues can be investigated to ensure this situation does not reoccur. I do hope we can welcome you back in the future to prove the high standards we aim for here. Thank you for taking the time to leave your review, this information helps us to improve all aspects of our hotel.Kindest Regards,Rebecca
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Rebecca, Hotel Management
Good morning, Thank you for taking the time to leave us a review regarding your recent stay at voco Belfast. I hope we can welcome you back in the future. Kind regards, Rebecca
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Rebecca, Hotel Management
Good morning, Thank you for taking the time to leave us a review regarding your recent stay at voco Belfast. I hope we can welcome you back in the future. Kind regards, Rebecca
by A verified traveler from Olympia
Posted 26 Jul 2024
Under construction and should not have been open. My bed, I discovered, after much discomfort, had no mattress. Dust everywhere
Comment from Hotel Management
20 Aug 2024 by Rebecca, Hotel Management
Good morning, Thank you for taking the time to leave your feedback after your recent stay. I apologise that your expectations were not met regarding your room, we normally aim for a much higher standard, but it appears we have fell short on this occasion. I have shared your feedback with our housekeeping manager so these issues can be investigated to ensure this situation does not reoccur. I do hope we can welcome you back in the future to prove the high standards we aim for here. Thank you for taking the time to leave your review, this information helps us to improve all aspects of our hotel.Kindest Regards,Rebecca
by A verified traveler
Posted 14 Jul 2024
I was slightly worried after reading reviews that indicated the hotel was partway through a refurb. My stay started the day after the formal rebrand to Voco had happened, and I was really relieved to arrive to a really smart and modern reception and bar/restaurant. Similarly, the room was excellent - spacious and comfortable; my only qualm was with the shower, which was a bit weak, though I only flagged this when I left and the team took my concerns on board. The location was slightly further out of the city centre than I'd anticipated; you'll need to allow 10-15 mins to get to the City Hall for bus connections. But on the plus side, it wasn't far from the Botanic/Queens area and peaceful in the evenings for being a little removed from the hustle. Overall I had a lovely stay in Belfast - thank you Voco team for being part of that!
Comment from Hotel Management
20 Aug 2024 by Rebecca, Hotel Management
Good morning, Thank you for taking the time to leave us a review regarding your recent stay at voco Belfast. I'm happy to hear you enjoyed your stay with us. I would also like to thank you for the constructive comments regarding your shower, were always grateful to hear ways in which we can improve. I hope we can welcome you back in the future. Kind regards, Rebecca
by A verified traveler
Posted 4 Jul 2024
Nice hotel great staff but just difficult to find
Comment from Hotel Management
8 Jul 2024 by Lynne Front Office Manager , Hotel Management
Hello John Thank you for leaving a review after your recent stay. Its great to hear you you found us friendly and now our signage has all been changed we hope to see you again soon. Kindest Regards
by A verified traveler
Posted 23 Jun 2024
The staff were most helpful. The property is in a re-building stage with limited access and dining facillities.
Comment from Hotel Management
23 Jun 2024 by Lynne Front office manager , Hotel Management
Hello BobMany thanks for taking the time to leave us feedback following your recent stay. Great to hear that you had such a warm welcome and were made to feel at home. I have shared your feedback with the team. We hope you an visit us again soon to experience our new dining facilities. Kindest Regards
