Ratings based on 286 Verified Reviews
4.0 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Very friendly staff, lots of options for dinner and very clean
Comment from Hotel Management
7 Nov 2024 by Alysha, Hotel Management
Dear Isaac, Thank you for your fantastic review! We’re so happy to hear that you enjoyed your stay and appreciated our friendly staff, dinner options, and the cleanliness of the hotel. Your kind words mean a lot to us! We look forward to welcoming you back soon. Kind regards, Alysha
by A verified traveler
Posted 5 Nov 2024
The hotel is lovely and very convenient to Botanic station but like so many cities now there is a big problem with homelessness which is evident at night.
The staff and accommodation are what would make me book here again. Value for money too.
Comment from Hotel Management
5 Nov 2024 by Jodie, Hotel Management
Dear GuestThank you for sharing your feedback! We're so glad to hear that you enjoyed the hotel and found our location convenient. It's wonderful to know that our staff and accommodation left a positive impression, and we truly appreciate your comments on value for money.We also understand that the presence of homelessness in some areas can be concerning, and we're sorry for any discomfort that may have caused during your stay.We’d love to welcome you back in the future and hope your next stay is even more enjoyable. Thank you again for your kind words!Kind regards,Jodie
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Sophie, Hotel Management
Hi Miriam, Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay. Your feedback is invaluable to us, and we’ll continue to strive for that perfect 5-star experience. We hope to welcome you back soon!Warm regards,Sophie
by A verified traveler
Posted 1 Nov 2024
The staff couldn’t have done more to make our stay as lovely as it was. Everyone was so friendly and helpful with tips and ideas of what to do in the area.
The room was clean and comfortable.
I can’t wait to stay again!
Comment from Hotel Management
1 Nov 2024 by Alysha, Hotel Management
Dear Natalia, Thank you so much for your wonderful review! We’re thrilled to hear that our team made your stay enjoyable and that you found your room clean and comfortable. Your kind words about our staff truly mean a lot to us and I will be sure to pass on your comments. We can’t wait to welcome you back for another stay! If you have any special requests for your next visit, please don’t hesitate to let us know. Kind regards, Alysha
by A verified traveler
Posted 30 Oct 2024
Very good
Comment from Hotel Management
30 Oct 2024 by Alysha, Hotel Management
Dear Ali, Thank you for your wonderful 5-star review! We're thrilled to hear you had a great experience at House Belfast. Your feedback means a lot to us, and we look forward to welcoming you back soon! Kind regards, Alysha
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Sophie, Hotel Management
Hi Christopher,Thank you so much for your high rating of our hotel!We hope to welcome you back very soon. Warm regards,Sophie
by A verified traveler
Posted 8 Oct 2024
Well done
Comment from Hotel Management
10 Oct 2024 by Sophie, Hotel Management
Hi Tom,Thank you for your perfect review! I will make sure to pass your feedback on to the appropriate teams and we hope to welcome you back very soon.Warm regards,Sophie
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Jodie, Hotel Management
Dear Guest,Thank you for your generous review! I'm glad we could accommodate you and you enjoyed your time with us. We hope to welcome you back someday!Warm regardsJodie
by A verified traveler
Posted 16 Sep 2024
Dark and dingy and in dire need of refurbishment. The images online are deceiving - best to avoid.
by A verified traveler
Posted 11 Sep 2024
The people are great and location is fine but the property itself really does flatter to deceive.
As per many other reviews the property is in dire need of a refurbishment. We were allocated a disabled room (no requested). The room was dark with no natural light and didn’t have the most basic of facilities. The sink was low and there was nowhere to hold bathroom consumables . The shower was a trickle and there was no shower screen. The music at night can be heard and the room itself lacked general cleanliness. A disappointing stay from high expectations of what the images portray online. With so many hotel choices in Belfast it’s best to avoid this one.
Message to ownership - please take this feedback as free consultancy and DO take action on the feedback received.
Comment from Hotel Management
11 Sep 2024 by Sophie, Hotel Management
Hi Ian, Thank you for taking the time to share your feedback. We do apologise that your stay did not meet your expectations. We do disclose that we have a lively bar and restaurant, which may result in some noise, and we understand this can be frustrating for guests seeking a quieter experience.Regarding the room allocation, our accessible rooms do still have all facilities of a Standard King Room, and is larger in square footage. We strive to accommodate all our guests' needs, but we regret that the layout and facilities did not meet your preferences. Your comments about cleanliness and the shower facilities are being taken seriously, and we will address them with our housekeeping and maintenance teams.We appreciate your feedback and will certainly take it into consideration as we work on improving our property.Kind regards,Sophie
