Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Fernando
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Amazing location!!
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 25 Nov 2024
All staff were very helpful and polite
by A verified traveler
Posted 16 Nov 2024
The breakfast options were very good something for everyone.
Comment from Hotel Management
22 Nov 2024 by Nicolle, Hotel Management
Hi Linda, Thank you for your kind words! We're delighted to hear you enjoyed our breakfast options and found something for everyone. A good breakfast is a great way to start the day, and we’re glad we could provide a variety that met your expectations. We hope to welcome you back soon for another enjoyable stay!Kind Regards,Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nicolle, Hotel Management
Hi Stephen, Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to see your experience didn’t fully meet your expectations. If there’s anything specific we can improve, we’d love to hear more so we can make your next stay even better. We hope to welcome you back in the future!Kind Regards,Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 11 Nov 2024
Good parking, accessible to local pubs
Comment from Hotel Management
11 Nov 2024 by Nicolle, Hotel Management
Hi Joy, Thank you for your 4/5 review! We're glad you found our parking convenient and enjoyed the easy access to local pubs. We hope you had a great time exploring the area, and we look forward to welcoming you back for an even better experience next time!Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Nicolle, Hotel Management
Hi James, Thank you for your 4/5 review! We appreciate your feedback and are glad to hear you enjoyed your stay. We hope to make your next visit even better and look forward to welcoming you back soon!Kind Regards,Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 8 Nov 2024
Excellent location (even with all the building work).
Room was exactly as expected. Staff were efficient & friendly.
Comment from Hotel Management
11 Nov 2024 by Nicolle, Hotel Management
Hi Jennifer, Thank you for your kind review! We’re pleased that our location and friendly, efficient service made for an enjoyable stay, even with the nearby city roadworks. It’s also great to hear that your room met your expectations. We hope to welcome you back on your next visit!Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 2 Nov 2024
Staff were excellent. Landed in Belfast early morning. Headed to hotel to drop bags, had a room available and allowed us early access to room. Great service.
Comment from Hotel Management
4 Nov 2024 by Nicolle, Hotel Management
Hi James, Thank you for the fantastic 5-star review! We're delighted to hear our team made such a positive impression and that we could offer an early check-in after your early arrival in Belfast. Providing a seamless experience is important to us, so it's wonderful to know our efforts made a difference in your stay. We hope you had a great time exploring the city and look forward to welcoming you back for another excellent experience!Kind Regards, Nicolle LoughranGuest Relations Manager
