Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
The room was freezing, an alarm went off in the room at 2am because the aircon overheated. The tv didnt work. The experience was miserable. I would like a refund
Comment from Hotel Management
10 Dec 2024 by Nicolle, Hotel Management
Hi Kairon, Thank you for sharing your feedback, and I’m deeply sorry to hear about the issues you experienced during your stay. This is certainly not the standard of service we strive to provide, and I understand how frustrating and uncomfortable this must have been for you. Please rest assured that we are investigating the problems you’ve raised, including the air conditioning and TV, to ensure they are resolved immediately. Regarding your request for a refund, we kindly ask you to contact us so we can address your concerns promptly and find a resolution. Your experience is important to us, and we would appreciate the opportunity to make things right.Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Nicolle, Hotel Management
Hi Anne, Thank you for your 4/5 review! We're glad to hear you had a positive experience overall. Your feedback is greatly appreciated, and we’ll use it to continue improving. We hope to welcome you back again soon for an even better stay! Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Nicolle, Hotel Management
Hi Lewis, Thank you so much for your perfect 5/5 review! We're delighted to hear you had such a great experience with us. Your kind words mean the world to our team, and we hope to welcome you back again soon for another fantastic stay! Kind Regards,Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Nicolle, Hotel Management
Hi Annie, Thank you so much for your perfect 5/5 review! We're delighted to hear you had such a great experience with us. Your kind words mean the world to our team, and we hope to welcome you back again soon for another fantastic stay!
by A verified traveler from San Fernando
Posted 1 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Nicolle, Hotel Management
Hi Shivesh, Thank you so much for your perfect 5/5 review! We're delighted to hear you had such a great experience with us. Your kind words mean the world to our team, and we hope to welcome you back again soon for another fantastic stay! Kind Regards,Nicolle Loughran Guest Relations Manager
by A verified traveler
Posted 30 Nov 2024
Amazing location!!
Comment from Hotel Management
5 Dec 2024 by Nicolle, Hotel Management
Hi Jennifer, Thank you for your amazing 5/5 review! We’re so glad you enjoyed our location. We look forward to welcoming you back for another fantastic stay soon!Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
5 Dec 2024 by Nicolle, Hotel Management
Hi maryrose,Thank you so much for your 5/5 review! We’re delighted to hear you had such a great experience with us. Your feedback means a lot, and we look forward to welcoming you back soon for another enjoyable stay!Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 25 Nov 2024
All staff were very helpful and polite
Comment from Hotel Management
5 Dec 2024 by Nicolle, Hotel Management
Hi Coryn, Thank you for your kind review! We’re so pleased to hear that our staff made a positive impression with their helpfulness and politeness. Your feedback is greatly appreciated, and we look forward to welcoming you back for another great stay soon!Kind Regards, Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 16 Nov 2024
The breakfast options were very good something for everyone.
Comment from Hotel Management
22 Nov 2024 by Nicolle, Hotel Management
Hi Linda, Thank you for your kind words! We're delighted to hear you enjoyed our breakfast options and found something for everyone. A good breakfast is a great way to start the day, and we’re glad we could provide a variety that met your expectations. We hope to welcome you back soon for another enjoyable stay!Kind Regards,Nicolle LoughranGuest Relations Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nicolle, Hotel Management
Hi Stephen, Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to see your experience didn’t fully meet your expectations. If there’s anything specific we can improve, we’d love to hear more so we can make your next stay even better. We hope to welcome you back in the future!Kind Regards,Nicolle LoughranGuest Relations Manager
