Ratings based on 39 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice
Posted 16 Mar 2020 on HotelsNice
by A verified traveler
Posted 2 Apr 2019
Super Nice people ..super clean..super clean..i Will Stay there again ..defenily i recomened
Comment from Hotel Management
14 May 2019 by Analy, Hotel Management
Gracias, esperamos vuelva pronto
by A verified traveler
I won't be going back there again
Posted 20 Jul 2016
Cons: Pickup arrangements from the Airport
Breakfast options
Hygiene in the restaurant/kitchen
Location: Location ok
Checkout was meant to be at 12 noon. I could not believe that the staff were calling me at 9.30 am to ask when we were leaving. This happened on several occasions - I won't be going back there again.
They told me that a taxi was inclusive in the price. I gave them my flight details by email and had this confirmed by them prior to my trip. When I arrived at the airport, there was no driver waiting. It was in the midday sun and it was very hot and uncomfortable. Also there were taxi touts that kept pestering me. I had to ring the Hotel to find out where their driver was. The staff claimed they had not been given my flight details, even though I had a confirmation email from them thanking me for my flight details and stating that their driver would be waiting.
The breakfast which was included in the price had very little options: food was cold, there was rice, curry and pork, not really appropriate for breakfast, maybe something the locals might eat but certainly not for tourists but it was cold anyway. As they put pork inside the rice, there was no option for vegetarians. The breakfast buffet suggested there were options but there were not. You had to have what was offered. Worst still, a very smelly dog was wandering about the restaurant, which is obviously hazardous - I was truly alarmed - filling the restaurant with a really acrid smell of the dog.
It was a disappointing experience and I chose only to stay one night.
by A verified traveler
Not what the pictures promise
Posted 9 Jan 2016A dirty hole in a disgusting part of town. The pictures might be from 20 years ago when it opened. Tere are nicer hotels for half the money around in town
by A verified traveler from Edmonton Alberta
BEWARE!!!
Posted 29 Aug 2015
Pros: Staff were Friendly
Cons: Cleanlines of the place.
Location: Location is terrible. nothing around, and the staff said not safe after 9pm.
Dirty hotel. Bed sheets had blood stains, pool looked too dirty to swim in. Stayed one night here and slept in our sleeping bag liners. Ended up paying to canceling our hotel here for our return after our rainfoest tour. Check out is 1pm and check in is 1pm. So when do they clean the room? Doesn't say that on expedia, but there was a sign in the lobby.
by Lindsay from Los Angeles
Not worth the price, no hot water, far from Plaza
Posted 15 May 2015 on HotelsCons -
- no hot water!!!
- king size bed is actually 2 twins pushed together with a gap in the middle
- handyman started doing construction outside our room at 8 am, we had to ask them to stop 3 times
- the neighborhood felt unsafe at night and it was far from the Plaza de Armas
- wifi only works in the lobby
Pros -
- staff was very friendly
- pool and bar area were nice
- airport shuttle
- restaurant and casino in hotel
Overall I would have to give it a 2. After being out in the jungle for days, we were really looking forward to a hot shower and a good nights sleep. For the price ($70) we were expecting more. As I said, no hot water, no wifi in the rooms and being woken up early to noise, we were not happy. I would recommend staying closer to the Plaza de Armas.
by A verified traveler from Sydney Australia
No hot water cold breakfast
Posted 3 Jan 2015The staff here were very helpful and informative. The location is about a 20 minute walk to the main plaza. There was no hot water in the shower , the pool was dirty and the buffet breakfast was cold with no attempt to keep it warm. There was 2 of us in the room and only supplied 1 towel. Had to keep asking for another towel. Was not good value for the price we paid
by A verified traveler
Posted 5 Sep 2014 on Hotels
This was one of the only hotels my friends and I could find in Iquitos that was not a hostel, and advertised having a shower & toilet in the room. We were a group of 4 who stayed here the day before & the day we returned from an Amazon expedition. The rooms were fair considering the surrounding neighborhood which was poor. We felt unsafe going out of the hotel at night. The locks were hard-core dead bolts that required the key to lock the door from the inside and outside the room. The second night we stayed here the hotel lobby & the room we checked into had a very strong odor that made two of us feel sick. The front desk was very accommodating at switching our room immediately, and explained that smell was from a cleaning product used to mop the tile floors. The elevator only went up two floors, so we needed to walk through this hotel maze in order to get us to our room on the 4th floor. Staff was very friendly & assisted with all of our bags. Given that this was one of a handful of decent places to stay in Iquitos I might consider staying here if I ever return to Iquitos.
by Unhappy customer from Lima, Peru
Poorly executed hotel
Posted 7 Apr 2014 on HotelsMy first room had ants, the second flooded when it rained, it was a poor part of town, and the restaurant only had drinks to make it through the night and never any beer. We checked out early to stay in a different hotel, that was immensely better for the same price!
by A verified traveler
Lot to do with cleaniness
Posted 10 Jan 2014The room (sheets and towels) didn't feel clean, at that made the experience very uncomfortable. The staff very friendly. Breakfast awful.
