Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Though the service is good with a good breakfast spread, the condition of hotel is quite dated and more like a 3 star hotel t
Comment from Hotel Management
12 Nov 2024 by Dayna Serrão / Agente de Qualidade, Hotel Management
Hello Ms. Koh Meow,Thank you very much for your feedback and for sharing your experience with us.We are happy to hear that the quality of our service and breakfast were positive aspects of your stay.We understand your concern about the condition of the hotel and would like to inform you that we are aware of the need for updates in some areas and have plans in place to renovate and improve the environment. Our goal is to provide the best possible experience for our guests, and your feedback is essential in helping us achieve this goal.We hope to have the opportunity to welcome you back soon and show you the improvements we are implementing.Sincerely,Dayna SerrãoQuality Agent
by A verified traveler from FT. LAUDERDALE
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Dayna Serrão / Agente de Qualidade, Hotel Management
Dear Mr. ShaiefThank you for choosing the Radisson Hotel Belém!Thank you very much for sharing your experience!We are very happy to know that everything went well during your stay with us.We hope to see you again very soon!Atenciosamente,Dayna Serrão
by A verified traveler
Posted 23 Oct 2024
Need a complete renovation
Comment from Hotel Management
23 Oct 2024 by Dayna Serrão / Agente de Qualidade, Hotel Management
Dear Mr. François,We truly appreciate your feedback, as it helps us better understand the needs of our guests.We are sorry to hear that you feel our hotel needs renovation. We strive to provide a comfortable and enjoyable experience for all of our guests, and your comments will be taken into consideration as we plan future improvements.We hope you will consider staying with us again, so that we can provide you with a truly positive experience.Sincerely,Dayna SerrãoQuality Agent
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Dayna Serrão / Agente de Qualidade, Hotel Management
Dear Mr. Desmond,Thank you for choosing the Radisson Hotel Belém!Thank you very much for sharing your experience with us.We are very happy to know that everything went well during your stay with us.We hope to see you again very soon!Yours sincerely,Dayna Serrão / Quality agent.
by A verified traveler
Posted 22 Oct 2024
The hotel staff were extremely nice and helpful. The food in the dining room was excellent. Unfortunately our room, premium suite, was not up to par. The bedroom area had a single arm chair to sit and watch TV. The other area was a table with 2 straight back chairs with a light overhead that didn’t work. The wall switch was bad so to turn the light on and off mean screwing and unscrewing the lightbulb. This area also had a TV which didn’t work. The bathroom was very clean except the drain in the sink needed cleaning out; the water was exceptionally slow to drain. We made the reception desk aware of the issues. A young man came up to the room the next day. He said the TV needed replacing, he screwed in the light bulb to turn on the light and said nothing about the sink. This stay was disappointing given Radisson’s great reputation.
Comment from Hotel Management
23 Oct 2024 by Dayna Serrão / Agente de Qualidade, Hotel Management
Dear Mr. Scott,Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the cuisine.However, we sincerely apologize for the issues you encountered in your suite. It is disappointing to hear that the seating arrangement, faulty light bulb, and TV did not meet your expectations. Additionally, we regret that the sink drain issue was not resolved during your visit.Please know that your concerns are being taken seriously, and we will ensure that our maintenance team resolves these issues promptly.We value your feedback as it helps us improve our services and maintain the high standards associated with the Radisson brand.We appreciate your understanding and hope that you will consider giving us another chance in the future. Your satisfaction is important to us.Sincerely,Dayna SerrãoQuality Agent
by A verified traveler from Roswell
Posted 21 Oct 2024
The staff was very friendly and professional. The rooms were clean, quiet and comfortable and the water pressure in the shower was amazing. The dining room was supposed to open at 7pm on Sunday and we waited until 7:30pm and finally went somewhere else for dinner. I would definitely stay here again if my travels bring me back to Belem.
by A verified traveler
Posted 21 Oct 2024
A true 2 1/2-star hotel.
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 27 Sep 2024
The room and in more detail the airconditioning was dirty and full of mold.
by A verified traveler
Posted 22 Sep 2024
La propiedad necesita un overhaul de la planta física un entretenimiento intensivo del personal. La marca Radisson está mal representada.
