Ratings based on 440 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Facilidade no pré-check in, restaurante e quartos perfeitos!
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 22 May 2024
Everything was good!!
by A verified traveler
Completely overpriced and needs to make changes
Posted 7 Feb 2024 on HotelsVery strange rooms with no natural light (no windows, only wood panels) and very expensive for what it is. The restaurant of the hotel is particularly bad, very expensive and all the food I was served was over cooked and dry (dry rice, dry grilled fish, dried up pancetta in my carbonatará etc.), they really need a better chef. Mosquitoes everywhere.
I also saw a cricket walk through my room.
by A verified traveler
Posted 14 Mar 2023
It was a very good stay. Hotel is of high quality. Very clean, staff was very helpful. Restaurant was also good quality. The area is quiet and there is an echological parke nearby.
Access to transportation was through Uber. Service was prompt and courteous. The only proble I had was the remote for the airconditioning that was too old, but it worked fine when I could see the controls and screen.
by A verified traveler
Posted 3 Feb 2023 on Orbitz
.
by A verified traveler
Posted 22 Aug 2022 on Hotels
by A verified traveler
Posted 29 Jul 2022 on Orbitz
Property is beuty, unique. Service must be improved.
by A verified traveler
Posted 20 May 2022 on Orbitz
I want to love this place. We stayed here last year and had a wonderful experience but this time around unfortunately it wasn’t quite as positive. Our room had no hot water, the sinks were clogged, the TV gets less than 10 channels, and the room I paid for was not what I received. Lastly, our key card never worked and had to call staff every time we needed to get into our room. Staff was unapologetic with every problem. If you have foreign money, than it’s probably a bargain but if you pay in reais you are getting overcharged, but Belem unfortunately is an expensive city when it really shouldn’t be. The area around the hotel is notoriously dangerous after sunset that the staff didn’t recommend we walk less than a block to eat at a restaurant near by for fear of muggings, even though it’s adjacent to a naval base!! I’ve lived in Brazil for many years, am a citizen… I get it, but make an entry in the back of the hotel to make it easier to access the Mangal das garças so your patrons don’t have to feel sketched out walking that creepy 300 feet to get there. I don’t know… simple things. Other than that, the hotel is absolutely stunning in beauty. Reminiscent of the Cloisters museum in NYC (I’m originally a New Yorker) and the breakfast is top notch. Also, you get a free massage. Mine was great but my wife woke up with more pain in her back. Like I say, I really want to love this place, but small improvements would make it compete with some of the best hotels in the world.
by A verified traveler
Posted 21 Apr 2022 on Orbitz
Fantastic choice, although I chose it on a fluke because I don't know the area but the photos were impressive. In addition, the hotel is part of the cidade velha (the old city). Management and staff were very helpful all along. The restaurant is one of the best in town, so much so that in the weekend people from outside stream in just for dinner. Great breakfast and a sweet swimming pool to refresh yourself from the scorching sun. Also, it's around the corner from the Mangal das Garças Zoo-botanic Park, a gem! For me, it was a delight to walk from the Hydroviario docks, through Portão das Docas, the Ver-o-peso market, and march across the square with Belem's iconic clock. From the cathedral you can walk down Rua Dr. Assis to the hotel in 15 minutes.
