Ratings based on 960 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comfortable oasis in the middle of SP. Room was extremely clean and very friendly staff.
Comment from Hotel Management
17 Dec 2024 by JCastelo, Hotel Management
Thank you for sharing your experience! We're delighted you found our hotel a comfortable oasis and enjoyed the cleanliness of the room and the friendliness of our staff. We look forward to welcoming you back soon! Kind regards, Jorge Castelo – General Manager.
by A verified traveler
Posted 30 Nov 2024
In a city like Sao Paulo, this medium sized boutique hotel served as a nice respite and oasis. Excellent staff, the breakfast was outstanding and the on-site SPA superb value for money.
Comment from Hotel Management
1 Dec 2024 by JCastelo, Hotel Management
Thank you for your kind words. We're delighted you enjoyed our boutique hotel's tranquil atmosphere, outstanding breakfast, and the excellent value of our on-site spa. Your praise for our staff means a lot to us. We hope to welcome you back on your next visit to São Paulo. Best regards, Jorge Castelo – General Manager.
by A verified traveler
Posted 7 Nov 2024
Very good
Comment from Hotel Management
7 Nov 2024 by JCastelo, Hotel Management
Thank you for your kind and positive feedback. We hope to welcome you back soon. Best regards, Jorge Castelo - General Manager.
by A verified traveler from Lethbridge
Posted 28 Oct 2024
The property is well-maintained. It is located on a quiet street just off Avenida Paulista so it is close to bars, cafes and shopping. Subway station is nearby. The breakfast is of excellent quality.
The staff is what makes this hotel outstanding. I don’t speak Portuguese at all, yet with their help and patience I thoroughly enjoyed my one-week stay in São Paulo.
Comment from Hotel Management
29 Oct 2024 by JCastelo, Hotel Management
Thank you for sharing such a thoughtful review! It’s wonderful to hear that our location suited your needs. We’re especially delighted that our team made your stay memorable and helped you feel at ease despite the language barrier. We hope to welcome you back soon for another seamless and enjoyable stay! Best regards, Jorge Castelo - General Manager.
by A verified traveler
Posted 21 Oct 2024
Very friendly staff. Easy shopping nearby.
Comment from Hotel Management
23 Oct 2024 by JCastelo, Hotel Management
We're glad to hear that you enjoyed the friendly service from our staff and found the shopping nearby convenient. We hope to welcome you back soon! Best regards, Jorge Castelo - General Manager.
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by JCastelo, Hotel Management
Thank you for your positive feedback, we hope to welcome you back soon. Best regards, Jorge Castelo - General Manager.
by A verified traveler
Posted 14 Sep 2024
The service was excellent. The food in the hotel restaurant was very good and reasonably priced. The front desk staff was some of the most polite I’ve ever met
Comment from Hotel Management
16 Sep 2024 by JCastelo, Hotel Management
We’re thrilled to hear you enjoyed the excellent service and found our restaurant to be both delicious and well-priced. Our front desk team truly appreciates your compliments, and we look forward to welcoming you back soon! Best regards, Jorge Castelo - General Manager.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by JCastelo, Hotel Management
Agradecemos a avaliação e ficamos à disposição para o que for necessário. Atenciosamente, Jorge Castelo - Gerente Geral.
by A verified traveler
Posted 8 Sep 2024
Lovely staff & great location
Comment from Hotel Management
9 Sep 2024 by JCastelo, Hotel Management
We're delighted you enjoyed our staff and the location. We look forward to welcoming you back soon! Best regards, Jorge Castelo - General Manager.
by A verified traveler
The best of the best
Posted 18 Jul 2024 on HotelsWe had a perfect stay at L’Hotel PortoBay. The staff, the food, the service is impeccable. A wonderful end to our Brazil trip!
Comment from Hotel Management
19 Jul 2024 by JCastelo, Hotel Management
We're delighted to hear that you had a perfect stay and enjoyed our staff, food, and service. We look forward to welcoming you back on your next trip to Sao Paulo. Best regards, Jorge Castelo - General Manager.
