Ratings based on 69 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024 on Hotels
The place was very good and clean
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Very bad experience received from Elephant spring
Posted 2 Jan 2024 on HotelsI won't recommend it to anyone no water for 2 days no communication
Comment from Hotel Management
13 Feb 2024 by SOA, Hotel Management
Hi Lucy, we're sorry to hear that your stay was affected by watershedding implemented by the municipality. We did in fact notify all guests upfront at the time of booking that the town is experiencing water restrictions; please refer to our communication to you on the day you booked. Our team further notified all guests in house of this situation, and offered bottled water for drinking and buckets to help flush toilets in the interim. We appreciate that this was not ideal, and we are doing everything we can to come up with alternate solutions should this occur again in the future.
by A verified traveler
Posted 11 Apr 2023 on Hotels
Comment from Hotel Management
5 Jun 2023 by SOA, Hotel Management
Thank you for your high score Michael.
by A verified traveler
Posted 3 Jan 2023 on Hotels
Comment from Hotel Management
25 Jan 2023 by SOA, Hotel Management
Thank you for your review score Patience.
by A verified traveler
Posted 19 Dec 2022 on Hotels
Comment from Hotel Management
25 Jan 2023 by SOA, Hotel Management
Thank you for your lovely score Ofentse. Come back again soon!
by A verified traveler
Posted 2 Jul 2022 on Hotels
The room was clean butrun down
Comment from Hotel Management
28 Jul 2022 by SOA, Hotel Management
Thank you for your feedback Belinda. We take note of your experience.
by A verified traveler
Our room was full of cockroaches
Posted 3 May 2022 on HotelsAfter check-in, we were taken to a room that was full of cockroaches. We complained and refused to sleep in the room. Then we were taken to another room, but it was in such poor condition, and we also refused to sleep in because it wasn't worth the money we paid. We were then taken back to the original room, but they used doom to dispatch the cockroaches. The room smelled so much of doom that my husband slept with a blocked nose as a result of the doom odour.
There was so much noise with loud music and the TV in the chilling room was also very loud. I didn't enjoy my stay and wished I could get a refund.
Comment from Hotel Management
15 Jun 2022 by SOA, Hotel Management
We're very sorry about your experience. We have reported your sighting to Rentokil who is currently attending to this.
by A verified traveler
Posted 3 May 2022 on Hotels
Comment from Hotel Management
15 Jun 2022 by SOA, Hotel Management
Thank you for your rating. We're pleased to see you had a good time.
by A verified traveler
Posted 8 Feb 2022 on Hotels
Comment from Hotel Management
9 Feb 2022 by SOA, Hotel Management
Thank you for lovely score Chinah.
