Ratings based on 196 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by VROSS, Hotel Management
Dear Farida,Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your kind words about our staff, amenities, and overall service mean a lot to us.We look forward to welcoming you back for another fantastic stay soon!Best regards,The So/ Sofitel Team
by A verified traveler
Posted 27 Jul 2024
They hotel service was great
Comment from Hotel Management
28 Jul 2024 by The So/ Sofitel Team, Hotel Management
Dear Osman,Thank you for your kind words! We’re delighted to hear that you found our service to be great. Providing an excellent experience for our guests is our top priority, and it's wonderful to know that we met your expectations.We hope to have the pleasure of welcoming you back in the near future.Best regards,The So/ Sofitel Team
by A verified traveler
Posted 27 Dec 2023
Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!
Comment from Hotel Management
18 May 2024 by Divya, Hotel Management
Dear James,Thank you for taking the time to rate our hotel! We are glad that you enjoyed your experience at SO/ Mauritius and hope to see you again very soon.Kind Regards,So/ Team
by A verified traveler
Not 5* luxury
Posted 19 Nov 2023 on HotelsWe felt it was more representative of a 4* stay than 5* hotel.
We stayed in a suite, and the room was tired and needed updating. Nowhere to hang towels, plugs not working, no curtains for the patio area so was awaken at first light.
And despite saying there were two restaurants, with half board you had to pay for the other. So you are restricted to the buffet, which is limited in size and the food was repetitive.
The price of drinks was very high. A pint of beer was £8 and a single shot of liqueur was £10 for the cheapest. Meaning bar tabs run up if you want to have some drinks with your meals. There was a bit of upselling throughout the stay for their trips, massages, taxis, dinners etc.
Gym was small and WiFi was weak throughout.
However lovely beach and pool area. And staff were very friendly.
by A verified traveler
Posted 28 Oct 2023
Comment from Hotel Management
2 Nov 2023 by SoMauritius, Hotel Management
Dear Mr Claudio,Thank you for the excellent rating!The whole team hopes you will come back very soon to enjoy more memorable moments.Best Regards,So/ Team
by A verified traveler
Posted 18 Aug 2023
We liked the friendliness and kindness of all the staff we met at the hotel and were made to feel that nothing was too much trouble. We would like to thank everyone and especially Raj and Divya for always being there to make our stay completely stress and hassle free, chef Vinay and his team for the delicious variety of wonderful dishes that catered for all tastes and a special thank you for the effort they made to tweak the recipes to cater for my allergies , all the waiting and bar staff especially Jamy who always made us feel welcome and we would also like to thank the spa team for the incredible treatments they provided to make our stay even more memorable .
The whole holiday experience was unforgettable from our cleaner Noora to the gardeners and buggy drivers who were a delight to meet and always had a smile on their faces … thank you, Sam & Ruth .
Comment from Hotel Management
3 Sep 2023 by Divya, Hotel Management
Dear Mrs Sam & Ruth,Thank you immensely for the heart touching review. Thank you for your visit and for giving us the privilege to be at your service to share our passion for the hospitality industry.We shall share your amazing feedback and recognition to all our ambassadors who contributed preciously to the success of your holidays especially Raj, Divya, Chef Vinay, Jamy, Noora, spa team, the buggy drivers as well as the gardeners.Looking forward to the pleasure of welcoming you back soon for another memorable moment.Yours Truly,SO/ Team
by A verified traveler
Posted 12 Aug 2023
Beautiful hotel and beach. Staff couldn’t be more accommodating and were so helpful with assisting with baby food. Hospitality was great . A few points, the buffet was nothing compared to other 4-5* resorts we have stayed at across the island, no ice cream at dessert for the children, was quite disappointing. On the last day, staff kept entering our room without ringing first at the very least which was really strange and inappropriate.
Comment from Hotel Management
3 Sep 2023 by SoMauritius, Hotel Management
Dear Mrs Khatidja,Thank you for taking the time to tell us about your experience at the So/ Mauritius, We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,So/ Team
by A verified traveler
Posted 28 Apr 2023
Good hotel, big villa and beautiful view, but very bad service
Comment from Hotel Management
7 May 2023 by SoMauritius, Hotel Management
Dear Reem,Thank you for taking the time to tell us about your holidays at the So/ Mauritius, We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,So/ Team
by A verified traveler
Posted 17 Apr 2023
Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae
Comment from Hotel Management
18 Apr 2023 by SoMauritius, Hotel Management
Dear Sabrina,Thank you for letting us know how much you enjoyed your recent stay at So/ Mauritius.We are delighted to hear that you were able to take advantage of the overall service provided by our ambassadors who were eager to help.We hope to have the pleasure of hosting you again in the near future.Kind Regards,So/ Team
by A verified traveler
Posted 23 Oct 2022
The layout of the property, the open air concept good idea in these times, the faculties inside the room are outstanding
Comment from Hotel Management
15 Nov 2022 by SoMauritius, Hotel Management
Dear Daniyal,Thank you for the amazing rating, looking forward to welcome you again.Best Regards,So/ Team
