Ratings based on 281 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Toilet facilities around the site akin to a filling station experience. The real 5* experience must be tucked away in the Paradise Club section for which they charge an extra daily fee of around £50. More a 4* hotel experience for the rest.
by A verified traveler
Posted 25 Aug 2024
A very long way from anywhere, there are many more convenient hotels closer to Port Louis. The location is very pretty and green, but so are most of the hotels on Mauritius.
Hotel is getting old and in need of upgrading, very limited restaurant options and the pools were freezing.
Buffet restaurant was very poor quality with very poor service.
Comment from Hotel Management
27 Aug 2024 by MOR, Hotel Management
Dear Nigel,Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations. We understand that our location may not be ideal for everyone, and we apologize for any inconvenience this caused. Your comments about the need for upgrades, limited dining options, and the quality of our buffet restaurant have been noted, and we will work on making improvements. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Management
by A verified traveler
Posted 8 Jul 2024
Spacious rooms & good spread of food
Comment from Hotel Management
19 Jul 2024 by Management, Hotel Management
Dear Nirmala,Thank you for your feedback! We're glad you enjoyed the spacious rooms and the variety of food. We look forward to hosting you again soon!With regards,Management
by A verified traveler
Posted 22 Jun 2024 on Hotels
by A verified traveler
Posted 17 Jun 2024
Staff is super friendly. Food is delicious but expensive if going ala carte. Lots of mosquitoes in room… spend 10-20 minutes trying to kill them before sleeping
Comment from Hotel Management
18 Jun 2024 by Management team, Hotel Management
Dear Peter,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff super friendly and enjoyed the delicious food, although we apologize for any inconvenience caused by mosquitoes in your room. We will address this issue to ensure a more comfortable stay for our guests in the future. If you plan to visit us again, please let us know so we can make necessary arrangements to make your stay even more enjoyable.Kind regards,Management team
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Posted 31 May 2024
Memorable holiday and excellent customer service
Comment from Hotel Management
5 Jun 2024 by Management, Hotel Management
Dear Sandra,Thank you for your kind words! We are happy to hear you had a memorable holiday and that our customer service exceeded your expectations. We look forward to welcoming you back for another fantastic stay.With regards,Management team
by A verified traveler
Posted 8 May 2024
Really good property and service.. loved staying here.. Rooms are massive
Comment from Hotel Management
10 May 2024 by Management, Hotel Management
Dear Prashant,Thank you for your wonderful review! We are very happy to hear that you enjoyed your stay with us and found our property and service to your liking. It is fantastic to know that you appreciated our spacious rooms. We look forward to welcoming you back for another great stay in the future!Kind regards,Management
by A verified traveler
Posted 21 Apr 2024
The staff are very friendly and helpful. The bedrooms were very nice and clean. The half board food is average at best. The property itself really needs a lot of maintenance and repair. The patio chairs are vinyl and they painted them with black paint that comes off on your cloths.
This property is well past its prime…..
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness of our bedrooms. However, we're sorry to learn of your disappointment with our half board food and the maintenance of our property. Your comments are important to us, and we'll address these issues with our team to make necessary improvements. We appreciate your honesty and hope to have the opportunity to welcome you back in the future with an enhanced experience.With regards,Management team
by A verified traveler
Posted 21 Apr 2024
Dirty especially in the restaurant area! The cutlery and the table were dirty. The hotel needs a deep refurbishment! I stayed there before covid and it was amazing. Needs to step up as competition are far better in Mauritius.
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
Dear Yohan,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience, especially regarding the cleanliness of our restaurant area. This does not meet our standards, and we apologize for any inconvenience it caused. Your comments are invaluable to us, and we'll be addressing them with our team to ensure improvements are made promptly. We understand your concerns about the need for refurbishment, and we're actively working on enhancing our property to better meet the expectations of our guests. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.With regards,Management
