Ratings based on 105 Verified Reviews

4.0 out of 5
96% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Sumargo, Hotel Management
古謝様、Zuri Express Lippo Cikarang をご利用いただき、ご経験を共有していただき、また、当社のサービスと施設を肯定的に評価していただき、ありがとうございます。次回ご来店の際には最高のサービスをご提供できることを楽しみにしております。よろしくお願いします、 スマルゴホテルマネージャー
4 out of 5
by A verified traveler

Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Sumargo, Hotel Management
Dear Mr. Hiromi,Thank you for taking time to share your feedback with us.Your satisfaction is very important for us.We hope to welcome you back soon in our hotel.Best regards,SumargoHotel Manager
5 out of 5
by A verified traveler

Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by abdul, Hotel Management
Dear Mr/Mrs. Hironari Warm greeting from Zuri Express Lippo CikarangThank you very much for your feedback on your recent stay with us. In here, We strive to provide excellent service for every guest.Therefore your feedback is very important to us and of course it will be an encouragement for our effort for further improvement. We certainly look forward to have the opportunity to welcoming you back again on the future visit at Cikarang.Kind regards Abdul Rahman UmarAsst. Front Office Manager
5 out of 5
by A verified traveler

Posted 24 Aug 2023
Easy excess to restaurants and nearby multinational industrial factories.
Comment from Hotel Management
25 Aug 2023 by Abdul, Hotel Management
Dear Mr. Kim LoongWarm greetings from Zuri Express Lippo Cikarang.We said thank you for visiting, and for taking the time to submit your review for Hotel Zuri Express Lippo Cikarang which, as mentioned, Easy excess to restaurants and nearby multinational industrial factories.Your review will certainly motivate us to remain consistent in providing comfort while staying at Zuri Express Lippo Cikarang.We are happy to look forward to another visit.Greetings,Abdul Rahman UmarAsst. Front Office Manager
3 out of 5
by A verified traveler

Posted 28 Jun 2023
Comment from Hotel Management
12 Aug 2023 by abdul, Hotel Management
Dear Mrs. Natasya, Salam hangat dari Zuri Express Lippo Cikarang by ZHM Terima kasih telah memilih kami sebagai destinasi menginap dan meninggalkan ulasan. Kepuasan dan kenyamanan Anda sebagai tamu adalah prioritas kami.Kami menantikan kunjungan Anda selanjutnya. Sampai jumpa lagi. Hormat kami,Abdul Rahman UmarFO Coordinator
4 out of 5
by A verified traveler

Posted 18 Apr 2023
Room freshener to be added before check in. While entering the room, the room was smelly. Also hot water should be bit hot, not warm.
Comment from Hotel Management
19 Apr 2023 by Hotel Management, Hotel Management
Dear Mr. Vijay Moorthy Warm greeting from Zuri Express Lippo CikarangThank you very much for your feedback on your recent stay with us. In here, We strive to provide excellent service for every guest.Therefore your feedback is very important to us and of course it will be an encouragement for our effort for further improvement.We are sorry to know that this was not a completely satisfactory for you due to the list of inconveniences that you faced. Please accept our sincere apologies for all of the shortfalls that affected satisfaction during your visit. We certainly look forward to have the opportunity to welcoming you back again on the future visit at Cikarang. Kind regardsGianesa TariganAssistant Front Office Manager
3 out of 5
by A verified traveler

Posted 14 Aug 2022
Wrong addres to far from pin point
Comment from Hotel Management
15 Aug 2022 by Yudi Junaeri - Hotel Manager, Hotel Management
Dear Mr. Kazuya, Warmest greeting from Zuri Express Lippo Cikarang, On behalf of management would like to express our gratitude for our feedback delivered in term of hotel map to far from pin point. This issue will escalate to our management for any repairmen so that in the future will be convenience for all. Once again thank you very much for your review and looking forward to welcoming back you again. Best regads, Zuri Express Lippo Cikarang
5 out of 5
by A verified traveler from Cambridge

Posted 16 Jun 2022
Nice
Comment from Hotel Management
17 Jun 2022 by Budi, Hotel Management
Dear Mr. Noriaki San, Warmest greeting from Zuri Express Lippo Cikarang, Thank you for your review, we are happy to know that you had pleasant stay with us. We keep strive to maintain our quality of service and ensure every single guest have memorable experience during stay with us. We waiting to welcoming you again in the near future, Thank you. Best Regards, Budi Hernowo Front Office Manager
1 out of 5
by A verified traveler

Posted 10 Jun 2022 on Hotels
禁煙室予約が喫煙室て、ブラインドは外れて最悪
Comment from Hotel Management
14 Jun 2022 by Budi, Hotel Management
親愛なる。 こうじ。 ズリエクスプレスリッポチカランからの温かいご挨拶。 あなたのレビューをありがとう、ゲストの好みと部屋に関するあなたの懸念は私たちにとって非常に重要です。 到着時間前にすべてのゲストのリクエストと好みが提供され、すべての客室設備が正常に機能していることを確認します。 近い将来、またお迎えできることを楽しみにしております。 ありがとうございました。 よろしくお願いします、 ブディ・エルノウォ フロントオフィスマネージャー
3 out of 5
by A verified traveler

Posted 17 Jul 2021 on Hotels
Comment from Hotel Management
26 Jul 2021 by Yudi Junaeri - Hotel Manager, Hotel Management
Takuya 様 ホテルマネージャーに代わりまして、お客様から頂きました、当ホテルへのフィードバックに感謝申し上げます。お客様に当ホテルでのご宿泊に満足していただくことが私どもの使命であると心得て、今後もサービスの向上に努めて参ります。 改めまして、貴重なコメントをいただきありがとうごいました。お客様のまたのご利用をお待ちしております。 ユディ　ジュナエリ ホテルマネージャー
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