Ratings based on 63 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Elvriani Girsang, Hotel Management
Dear Mr TaikaThank you very much for your review! We see that you are not satisfied with the service of our employees, I would like to apologize for the inconvenience, your input is very valuable for future improvements, We will continue to strive to provide the best experience for our guests. Hopefully we can welcome you back to Hotel Ciputra Cibubur soon!Best Regards,Elvriani GirsangGeneral Manager
by A verified traveler
Missing washing
Posted 28 Sep 2024 on HotelsThe hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.
Comment from Hotel Management
29 Sep 2024 by Elvriani Girsang, Hotel Management
Dear Mrs. Claire,Thank you for your detailed feedback. We genuinely appreciate your comments about the pleasantness and cleanliness of our hotel, as well as the politeness of our front office staff. However, we sincerely apologize for the issues you encountered during your stay.We understand how frustrating it can be when problems arise, especially regarding communication and service delays. Your experience with the lifts and the towel management is noted, and we will address these concerns with our team to ensure improvements are made.We also regret that the handling of your laundry caused you stress, and we appreciate your patience as we resolve these matters. It's important to us that our guests feel comfortable and supported during their stay, and we clearly fell short in this instance.Thank you for bringing these issues to our attention. We value your input and will work diligently to enhance our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Best regards,Elvriani GirsangGeneral Manager
by A verified traveler
Posted 28 May 2024
Staff and breakfast were awesome. Location is perfect. Connecting to a good mall in the city. Price is too good with everything they have
Comment from Hotel Management
30 May 2024 by Elvriani Girsang, Hotel Management
Dear Bu Eva,Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience with our staff and enjoyed our breakfast offerings. It's wonderful to know that our location suited your needs perfectly and that you found it convenient being connected to a great mall in the city.We appreciate your feedback and look forward to welcoming you back for another fantastic stay! If there's anything else we can assist you with, please don't hesitate to let us know. See you soon! Warm Regards, Elvriani GirsangGeneral Manager
by A verified traveler from ALLENTOWN
Posted 24 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Hotel Ciputra Cibubur, Hotel Management
Dear Mr. William,Thank you for taking the time to rate our hotel. Your feedback is important to us as we continuously strive to improve our services. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Hotel Ciputra Cibubur
by A verified traveler
Posted 14 Aug 2023
Comment from Hotel Management
27 Sep 2023 by Hotel Ciputra Cibubur, Hotel Management
Dear Mr. John,Thank you for providing us rating at Expedia. We are grateful that you consider us fit to a 5 star rating. We can wait to see you again in the future!Warm regards,Hotel Ciputra Cibubur
by A verified traveler
Posted 17 Apr 2022
Nice place
Comment from Hotel Management
3 Jun 2022 by Hotel Ciputra Cibubur, Hotel Management
Dear Valued Guest,
Thank you for reviewing our hotel through Expedia, we are so happy to hear that you enjoyed your stay with our staff's services and hotel facilities. We look forward to your next arrival at Hotel Ciputra Cibubur on the next opportunity.
Sincerely,
Hotel Ciputra Cibubur
by A verified traveler
Posted 18 Dec 2021
by A verified traveler
food improvement
Posted 18 May 2021 on Hotelshotel stay is good, but restaurant food everyday repeating. Even last year March also same dishes in breakfast
Comment from Hotel Management
20 May 2021 by Fourto, Hotel Management
Dear Mr. Clement,
Thank you for taking time to share your feedback during you stay at our property. We have noted it and forwarded to our Executive Chef to take immediate action and evaluation.
Again, Thank you so much for the feedback and hope it does not lost your trust to come back with us in the future.
Best Regards,
Hotel Ciputra Cibubur
by A verified traveler
Hotel Ciputra
Posted 12 Feb 2020 on HotelsMy stay at Hotel Ciputra was good, no complaints.
Comment from Hotel Management
18 Feb 2020 by Agung A. Wibowo, Hotel Management
Dear Mr. Larry,
Thank you for choosing Hotel Ciputra Cibubur on your recent visit to Cibubur area and for spending your time to review us on Hotels.com.
We are very happy to know that you enjoyed your stay.
We look forward to welcoming you again soon in the
near future.
Kind Regards,
Agung A. Wibowo
by A verified traveler from Sydney
Posted 27 Jan 2020
The carpet is showing sigms of wear and tear, but ill always stay with you when in jakarta
Comment from Hotel Management
31 Jan 2020 by Agung A. WIbowo, Hotel Management
Dear Valued Guest,
Thank you for choosing Hotel Ciputra Cibubur as your accommodation during your visit to Cibubur area and spending your time to share your experience during your visit at Expedia
It is such a pleasure to know that you enjoyed your stay. However, we have highlight your constructive comment related carpet to the team for our improvement.
We look forward to welcoming you again soon.
Kind Regards,
Agung A. Wibowo
