Ratings based on 558 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The best！
by A verified traveler
Posted 31 Jul 2024 on Hotels
It is very closed to night market with 5 mins walk.
Comment from Hotel Management
1 Aug 2024 by Service Team at Sweetme Hot Springs, Hotel Management
Dear valued guest,Thank you for sharing your stay and hot spring experience with us. We are delighted to learn that you enjoyed and were satisfied with the services and environment we provide. It is our honor and pleasure to be your preferred choice for accommodation.We look forward to welcoming you back to Beitou in the future.Best regards,Service Team at Sweetme Hot Springs
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Service Team, Sweetme Hotspring Resort, Hotel Management
Dear valued guest,Welcome back to Sweetme Hotspring Resort. We sincerely appreciate your support and recognition,and it is our utmost honor to provide you and your family with a comfortable and high-quality experience.We look forward to having the opportunity to serve you again. Thank you!Best regards,Service Team, Sweetme Hotspring Resort
by A verified traveler
Disappointed
Posted 13 Jun 2024 on HotelsI booked this hotel so that we can do our hot bath within the room. Unfortunately the soaking area looks dirty with long term stains and all the taps old and rusty. When we turned on the tap for the spring water, the whole bathroom smelled like rotten egg. The view of the room is just as bad. Our room faces the back of some old residential block and sewage pipes and we can see some of the residents cooking. The room itself, no power points at the bedside and some parts of the ceiling with dirty patches from water leakage. The only good thing that we get to enjoy are the comfortable beds. Basically we didnt get to relax the way we wanted to for the spa experience.
Comment from Hotel Management
15 Jun 2024 by Service Team at Sweetme Hot Springs, Hotel Management
Dear valued guest,Your feedback is highly valuable to us, and we appreciate you taking the time to share your comments. We are currently evaluating the situation and will strive to make improvements and maintain our standards.We look forward to welcoming you and your family back to Beitou for another relaxing stay at Sweetme Hot Spring Resort.Best regards,Service Team at Sweetme Hot Springs
by A verified traveler from SEOUL
Posted 10 May 2024
베이터우 역에서도 가깝고, 주변에 먹거리도 많고, 바로 앞에 온천공원이 있어서, 산책하기도 좋습니다. 호텔도 깨끗하고 관리가 잘되어있습니다.
Comment from Hotel Management
11 May 2024 by 수미 온천 리조트 서비스 팀 드림, Hotel Management
소중한 게스트 여러분,고객님께서 숙박 및 온천 체험에 대한 공유를 해주셔서 감사합니다. 서비스 및 환경에 대해 만족하고 기뻐하신다는 소식을 듣게 되어 저희도 매우 기쁩니다. 수미 온천 리조트가 다시 방문하실 때에도 여러분의 첫 선택지가 되어 기쁘게 생각하며 따뜻하고 쾌적한 서비스를 제공할 수 있도록 최선을 다하겠습니다. 또한 여러분의 다음 방문을 기대하고 있습니다.수미 온천 리조트 서비스 팀 드림
by A verified traveler
Posted 4 May 2024
Nice property. Center of area. Good in-room hot springs bathtub.
Comment from Hotel Management
7 May 2024 by Service Team at Sweetme Hotspring Resort, Hotel Management
Dear valued guest,Thank you very much for taking the time to share your wonderful experience at Sweetme Hotspring Resort. It is our honor to be a part of your joyful memories during your journey. We appreciate your satisfaction and recognition of our facilities and services.We sincerely invite you to return and indulge in the leisurely and pleasant atmosphere of Beitou.Best regards,Service Team at Sweetme Hotspring Resort
by A verified traveler
Good sulphur hot spring
Posted 27 Apr 2024 on HotelsI requested no smelling room but it was horrible with after smoking and stinky. I am a gold member but no early check in at 2pm and has to waited untile normal time of 3pm We were very tired from the 12 hours flight from Canada to Taipei. We were all exhausted n no simple. Have to think it over for next time n may be no repeat. Sorry.
Comment from Hotel Management
28 Apr 2024 by Beitou Sweetme Hotspring Resort Service Team, Hotel Management
Dear valued guest,Thank you very much for your visit and for providing valuable feedback, which allows us room for improvement. We regret any discomfort you may have experienced. The issue has been escalated to the relevant department heads for review, and we will strive to address and improve operational processes and details as soon as possible. Thank you once again for your input.We look forward to the opportunity to welcome you back to Beitou Sweetme Hotspring Resort in the future.Best regards,Beitou Sweetme Hotspring Resort Service Team
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
21 Apr 2024 by 水美溫泉會館 服務團隊 , Hotel Management
親愛的貴賓 您好非常感謝您特地分享在水美溫泉會館的美好經驗，能在您們的旅程中成為快樂的回憶是我們的榮幸，也謝謝您對我們所提供的設備及服務感到滿意與肯定。誠摯地邀請您們再度回來，享受北投的悠閒愜意。水美溫泉會館 服務團隊
by A verified traveler
Posted 27 Mar 2024
Comfortable
Comment from Hotel Management
30 Mar 2024 by Service Team at Sweetme Hotspring Resort, Hotel Management
Dear valued guest,Thank you very much for taking the time to share your wonderful experience at Sweetme Hotspring Resort. It is our honor to be a part of your joyful memories during your journey. We appreciate your satisfaction and recognition of our facilities and services.We sincerely invite you to return and indulge in the leisurely and pleasant atmosphere of Beitou.Best regards,Service Team at Sweetme Hotspring Resort
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by 水美溫泉會館 服務團隊, Hotel Management
親愛的貴賓您好謝謝您對水美溫泉會館的支持與鼓勵，能夠為您創造舒適愉快的假期是我們的榮幸，希望很快能再次與您在水美溫泉會館相見，謝謝！水美溫泉會館 服務團隊
