Ratings based on 97 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024 on Hotels
by A verified traveler from Beirut
Posted 20 Jan 2024
Staff is friendly and always smiling
Comment from Hotel Management
30 Jan 2024 by The Key Team , Hotel Management
Dear Mrs. Rita, Thank you so much for your kind words! We're thrilled to hear that our staff's friendliness and warm smiles made a positive impression on your stay. It's our commitment to provide excellent service with a smile, and we're glad to know we succeeded during your visit.We appreciate your feedback and look forward to welcoming you back for another delightful experience.Safe travels, and we hope to have the pleasure of hosting you again soon!Best regards,
by A verified traveler from Beirut
Posted 7 Jan 2024
Comment from Hotel Management
30 Jan 2024 by The Key Team , Hotel Management
Dear Mrs. Rita,We are delighted to hear that you had a fantastic stay and awarded us a perfect 5 out of 5 rating. Your feedback is truly appreciated, and it motivates our team to continue delivering excellent service.We strive to provide a memorable and comfortable experience for all our guests, and we're thrilled to know that we succeeded during your stay. We hope to welcome you back to our property in the future. Thank you again for choosing us for your stay, and safe travels!
by A verified traveler
Posted 30 Dec 2023
by A verified traveler from Beirut
Posted 24 Dec 2023
The staff are very friendly and genuine. The location of the hotel is calm
by A verified traveler
Posted 15 May 2023 on Hotels
by A verified traveler
Posted 21 Nov 2021
Seriously one of the best staff I’ve seen in the hotel business. They have a car service that you can use for free that takes you near by. That was really handy.
Comment from Hotel Management
23 Nov 2021 by The Key Team , Hotel Management
Dear Mr. Francois,
It was a pleasure having you with us, we thank you for your feedback and we look forward to your next visit. Till that time, please accept our Best Regards.
The Key Team
by A verified traveler
Posted 7 Oct 2021 on Orbitz
They put me in the wrong room at first, and It was a hassle getting the wifi code to work
Comment from Hotel Management
18 Oct 2021 by The Key Team , Hotel Management
Dear Mr. Matthew,
Thank you for the time spent sharing your review, we are happy to know that you have had a positive stay. Your comments regarding the WIFI are well received and our support team will be doing the necessary to ensure it is restored to the usual fast connection we provide. We hope to see you again in the nearest future, Sincerely yours.
by A verified traveler
Good hotel good service
Posted 1 Aug 2020 on HotelsComment from Hotel Management
11 Aug 2020 by The Key Team, Hotel Management
Dear Mr. Nedal,
We really appreciate you taking the time out to share your experience with us.
The team and I are looking forward to having you with us again in the near future,
Kind regards,
by A verified traveler from Houston
Posted 13 Nov 2019
The hotel is pretty, modern, and extremely clean. The breakfast they serve is yummy and plentiful. The staff (specifically Christine, Khaled, Rita, Paul, Marc, and Nathalie) are amazing and go above and beyond to make sure you have an enjoyable stay in Beirut. I highly recommend staying here when coming to Beirut!
Comment from Hotel Management
15 Nov 2019 by MM, Hotel Management
Dear Mrs. Michelle,
The whole team and I are happy you enjoyed your stay with us and we all look forward to welcoming you again in the nearest future.
Kind regards.
Maurice Miramo
Front of House Manager
