Ratings based on 88 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
The place is amazing the staff the same and the way they treat the customer it is amazing. I will recommend to any body if they come to Lebanon have to visit La Princessa Hotel. The Pool in the roof top is increíble
Comment from Hotel Management
14 Aug 2024 by Princessa Hotel Team, Hotel Management
Dear Mr. Norberto, Greeting from Princessa Hotel, and thank you very much for taking the time to share your valuable feedback regarding your stay with us. We are glad to know that you have enjoyed it. It was our utmost pleasure to have offered you the expected services. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Princessa Hotel Team :
by A verified traveler
Posted 25 Jun 2024
Beautiful sea view hotel. Lovely staff and good service.
Comment from Hotel Management
26 Jun 2024 by THE HOTEL MANAGEMENT , Hotel Management
Dear Mr. Farouk Greeting from Princessa Hotel! Thank you very much for taking the time to share your valuable feedback regarding your stay with us. We are glad to know that you have enjoyed your stay with us. It was our utmost pleasure to have offered you the expected services. We look forward to welcoming you back soon for another enjoyable stay. Kindest regards, Princessa Hotel Team
by A verified traveler from MC LEAN
Posted 2 Jun 2024
Should be five star I like it a lot😍😍
Comment from Hotel Management
4 Jun 2024 by Princessa Hotel Team, Hotel Management
Dear Mr. Basel, Greeting from Princessa Hotel! Thank you very much for taking the time to share your valuable feedback regarding your stay with us. We are glad to know that you have enjoyed your stay with us. It was our utmost pleasure to have offered you the expected services. We look forward to welcoming you back soon for another enjoyable stay. Warm regards,Princessa Hotel Team :)
by A verified traveler
Posted 28 May 2024
Rita at front desk was super nice and friendly! I wi definitely come back
Comment from Hotel Management
30 May 2024 by Princessa Hotel Team, Hotel Management
Dear Mrs. Sally,Greetings from Princessa Hotel; and thank you very much for taking the time to share your valuable and nice review regarding your stay with us. We are glad to know that you have enjoyed your stay with us. It was our utmost pleasure to have offered you the expected services and we will make sure your comments are shared with our team members. We look forward to welcoming you back soon for another enjoyable stay. Kindest regards, Princessa Hotel Team
by A verified traveler from APO
Posted 29 Jan 2024
Excellent work/ job for customers service
Comment from Hotel Management
30 Jan 2024 by THE HOTEL MANAGEMENT , Hotel Management
Dear Mrs. Liliana,Thank you so much for your positive review!We are thrilled to hear that you enjoyed you stay with us.Our team works hard to provide exceptional service; and it's always rewarding to know that our efforts have made your experience memorable.We hope to have the pleasure of welcoming you back in the future.Warm regards,The Hotel management
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
31 Oct 2023 by THE HOTEL MANAGEMENT , Hotel Management
Dear Mrs. Rosa,Greeting from Princessa Hotel; and thank you very much for your recent stay with us!We see that something wrong happened to you during your stay with us, due to the low rating that you gave to our hotel.Mrs. Rosa, we are really concerned because we care for you, and your feedback will be very important for us. If it's possible please, let us know about the problem that you had; and from there we will be able to take an immediate action to avoid that will not happen in the future.Awaiting your kind reply!Best wishes,The Hotel Management
by A verified traveler
Posted 30 Sep 2023
The service so poor
Comment from Hotel Management
3 Oct 2023 by THE HOTEL MANAGEMENT , Hotel Management
Dear Mr. Fahad,Greeting from Princessa Boutique Hotel; and thank you for taking your time to leave us your feedback. Kindly note that we have tried to call you several times to know exactly about what happened during your stay with us; but for some reason we were not able to get in touch with you. We take great pride in our team and believe that they do a great job! We were surprised when we knew that our service was so poor and we wish that you would have informed us about this while you were at the hotel, this could have helped us to take immediate action to solve your problem.Please give us a call at WhatsApp number 00961 3 322 142; and we will be glad to assist you. We hope you will give us a second chance so you can get the excellent experience we are known for. Best regards, Hotel Management Team
by A verified traveler from Sun Lakes
Posted 21 Sep 2023
The staff was amazing. Everyone was so Kind
Comment from Hotel Management
22 Sep 2023 by Princessa Management , Hotel Management
Dear Mrs. Elizabeth,Greeting from Princessa Boutique Hotel! Thank you very much for taking the time to share your valuable feedback regarding your stay with us. It was our utmost pleasure to have offered you the expected services and we will make sure your comments are shared with our team members. We look forward to welcoming you back soon for another enjoyable stay. Kindest regards, The Management
by A verified traveler
Posted 27 Jun 2023
It was okay nothing special and below average
Comment from Hotel Management
29 Jun 2023 by Princessa Management , Hotel Management
Dear Mr. Laith,Greeting from Princessa Hotel; and it was a pleasure talking to you over the phone!We would like to thank you for taking your time to leave your feedback. We take great pride in our team and believe that they do a great job! We are very sorry to hear from you that the bed mattress was uncomfortable and we wish that you would have informed us earlier about this while you were at the hotel. We hope you will give us a second chance so you can get the excellent experience we are known for. Kind regards, THE HOTEL MANAGEMENT
by A verified traveler
Posted 24 Jun 2023
Comment from Hotel Management
17 Jul 2023 by Princessa Management , Hotel Management
Dear Mr. Rafi,Greeting from Princessa Boutique Hotel! Thank you for taking the time to share your valuable feedback regarding your stay with us. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, The management
