Ratings based on 13 Verified Reviews
3.9 Room cleanliness
3.0 Service & staff
3.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2023
All services is well
by A verified traveler
Good stay
Posted 21 Mar 2023 on HotelsGood stay, room was ok had plenty of closet space, kitchenette, mini fridge and a small washer but no dryer , you have to wait an hour before hot water works, love the shutters to block sun light, loved that there was a hair and nail salons next door. Good price for stay
by A verified traveler
Posted 31 Dec 2022
Staff were very welcoming
Comment from Hotel Management
12 Jan 2023 by Marie, Hotel Management
Dear Mr.Yaser,Thank you for your review , we are pleased to know that our staff made you feel at home and well taken care . this is very rewarding to us , we hope to be able to welcome you back very soon .
by A verified traveler
Posted 19 Aug 2019 on Hotels
Pretty nice hotel, very friendly staff as well as very clean .. We really enjoyed our stay there for 10 days and definitely will stay there again next time we are in Lebanon!
The internet is not very fast but this is common thing in Lebanon I think.
We lost one cup of tea and got charged 7.5 USD when I checked out which I think quite expensive for a cup but I was aware of that when I did the check in so It is all fine :)
Comment from Hotel Management
20 Aug 2019 by Marie, Hotel Management
Dear Mr.Abdulrahman,
we appreciate your valuable feedback ,thank you for your review and we are looking forward to welcoming you on your next stay with us.
best regards.
by A verified traveler from Canada
Posted 12 May 2019
The property is cleand and the staff is very helpful and welcoming. You are their top priority!
Comment from Hotel Management
20 Aug 2019 by Marie, Hotel Management
Dear Ms.Rose,
Thank you for your kind review,we appreciate your valuable feedback.
best regards.
by A verified traveler
Very bad service to the customers,
Posted 6 Apr 2019 on HotelsFirst the Hotel sign outside says it's 5 starts which is a LIE, they are 3 stars only, then the check in is a must require to pay off the entire stay (10 nigts in my case), it's their policy but is not written in someplace or warned in advance, i believed they don't really trust anyone. another important point is that they don't change to a clean sheets but after 5 days or so of your stay, they only arrange and fix your bed and of course clean the bathroom, and the most critical review is that they are not friendly letting to anyone bring food or bevarege to eat and drink in the lobby weather from outside or from the room. it was very annoying. The rest i think is a well maintained structure and in a ok place in town. The bed and room size were comfortable to sleep. So i hope i have helped out with my review in advance about their rules to whoever is going on there.
Comment from Hotel Management
10 Apr 2019 by Marie/ Manager Hayali suites /Lebanon, Hotel Management
Dear Mr.Jorje Chabouk,
Thank you for your review.It was a pleasure having you and your family at our hotel,we are really saddened by the fact that you were not pleased during the duration of your stay..HayaliSuites Hotel is a part of the Hayali Group chain hotels having hotels in various countries in the middle east,we are a furnished appartments/suites hotel not a regular hotel having 5stars evalution .we equiped all our suites with all the kitchen equipments needed for the ability of having food at the suite, also providing the service of serving our guests with food at their suites for better comfortability and privacy.Nevertheless,providing a bistro Cafe at the lobby to serve any beverages &food for our guests ,for this reason it is the policy of the hotel to not allow food coming from outside the hotel to be served at the lobby or bistro(These are the norms of safety to avoid any food poisoning issues from street restaurants brought into our hotel ) . Regarding the payment on your arrival day the rules require us to receive at least a payment or deposit on your first night .
,On behalf of Hayali suites Hotel ,we truly apologize for these minor regulations of wich may brought you discomfort during your stay . Welcome you again in the near future to make sure you and your family will have a pleasant stay. Our kind regards
by A verified traveler from California
Posted 15 Nov 2018
We stopped here for a night to relax and luckily find this great choice of mine. The room was spotless, fresh, indeed very clean and updated furniture. Professional and friendly staff are add-ons. We had a late breakfast but they are flexible enough to assist us and the food is terrific. Thank you for this short stay I will still stay here and bring my family for my next long visit.
by A verified traveler
Posted 31 Aug 2023 on Hotels
by A verified traveler
Super
Posted 15 Aug 2023 on HotelsPersonnel très agréable, propre,kitchenette appréciable, machine à laver utile ; bon emplacement. À faire à 200m le restaurant la crêperie! Il manque juste un service petit déjeuner. Mais nous reviendrons sans hésiter.
by A verified traveler
Posted 27 Aug 2019
