Ratings based on 235 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Will return for sure
Posted 3 Aug 2020 on HotelsExtremely friendly staff, room service is fast and accurate. Comfortable and clean rooms.
by A verified traveler
Posted 27 Feb 2020 on Hotels
by A verified traveler
Great Four Seasons !
Posted 14 Oct 2019 on HotelsFantastic hotel ! Best location in town. Superior service.
Comment from Hotel Management
17 Oct 2019 by RamiSayess, Hotel Management
Dear Daniel,
Thank you for your loyalty and for taking the time to review our hotel. We are thrilled that you had such a pleasant stay and are also delighted that you enjoyed our location and services. We look forward to welcoming you back again for many years to come!
Sincerely,
Rami Z. Sayess
Regional Vice President & General Manager
by A verified traveler
Posted 12 Oct 2019
by A verified traveler
Posted 6 Oct 2019
The staff were very helpful , location of the hotel is perfect , all over i had a wonderful stay , with no complains . Thank you all .
Comment from Hotel Management
9 Oct 2019 by RamiSayess, Hotel Management
Dear Traveler,
We are thrilled to hear that you had an amazing visit to Beirut. Thank you for your comments about our staff and location. We appreciate you taking the time to share your feedback with us and we do hope that you make another trip to the Four Seasons Hotel Beirut in the near future.
Best wishes,
Rami Sayess
Regional Vice President & General Manager
by A verified traveler
Posted 30 Sep 2019
Comment from Hotel Management
9 Oct 2019 by RamiSayess, Hotel Management
Dear Traveler,
Thank you for your review. We sincerely apologize that your experience was below your expectations. We have shared your review with the team in order to have this properly addressed. We appreciate your visit and look forward to the opportunity to welcome you back again.
Sincerely,
Rami Z. Sayess
Regional Vice President & General Manager
by A verified traveler
Posted 24 Sep 2019
All was got
At check out the receptionist told me you're bill will be send by email which didn't happen
And tald my they will take from my money what they want and return the rest
As they take deposit with the price of the room
by A verified traveler
Nice but no respect to privacy
Posted 18 Sep 2019 on HotelsThe location and the overall facilities are fantastic. My main issue was the lack of respect to my privacy. The housekeeping team entered my room 3 times during my stay, despite the “Do Not Disturb” sign on the door. Twice by a female employee opened the door and asked if everything is fine, and I pointed out that she was not supposed to enter, and she apologized. Again a lady opened the door asking me if I want water, which we didn’t have in the room, and offered to bring it. This was a very annoying way to ask for tip. On the second day a man entered my room at 7:00am and I screamed at him, and he apologized saying that he thought we checked out (the sign was still on the door). Then half an hour later they called to apologize, which really disturbed my sleep. They could’ve wait until I go for breakfast at least. The night stand was broken, I tried to move it to install my mobile charger but it fell on me, and it was obvious that no one checked it for a long time because of the dust underneath it. Althought they apologized several times, but such issues should not be experienced in a four seasons hotel.
Comment from Hotel Management
23 Sep 2019 by RamiSayess, Hotel Management
Dear Traveler,
Thank you for sharing your comments with us. We are very disappointed to hear that you did not enjoy your stay at the Hotel. This is clearly not the Four Seasons experience we hope to leave with our guests; we are carefully reviewing the details of your stay and have shared your comments with our different operations teams who will be reaching out to you to properly follow up on your concerns.
Sincerely,
Rami Z. Sayess
Regional Vice President & General Manager
by A verified traveler
Posted 10 Sep 2019
Loved it!! Truly a wonderful experience bravo to all..
Comment from Hotel Management
13 Sep 2019 by RamiSayess, Hotel Management
Dear Traveler,
Thank you for your wonderful review!
I'm delighted to read that you enjoyed your experience with us!
Please rest assured I will extend your kind words with the whole team and we all look forward to welcoming you back soon.
Best regards,
Rami Z. Sayess
Regional Vice President & General Manager
by A verified traveler
GREAT LOCATION
Posted 4 Sep 2019 on HotelsGreat location! The staff was very sweet and the Hotel even gave us a free upgrade!
Comment from Hotel Management
9 Sep 2019 by RamiSayess, Hotel Management
Dear Jiten,
Thank you so much for taking the time to share your recent experience with us. We are so delighted that you enjoyed your room upgrade and the service provided by the team. We are so proud of our employees, and will be sure to share this with them. Looking forward to welcoming you back again at Four Seasons Hotel Beirut.
Sincerely,
Rami Z. Sayess
Regional Vice President & General Manager
