Ratings based on 340 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
I reserved this hotel three months prior and when I heard there was bombing in Beirut, we decided to change our destination for safety reasons. Hotel would not refund us the money.
Poor service and communication
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Mr. Ziad,Greetings from the Crowne Plaza Beirut, an IHG hotel and thank you for your feedback. Please be advised that as per our communication with you dated on 09 August at 01:51 PM, we had asked you to check with the website directly if they would penalize you for not staying at the hotel as the policy of your reservation states that the full stay will be charged in case of a cancellation or No-Show. We did not receive any reply from you or from Expedia concerning the above, which is why your reservation has been charged according to the terms & conditions of your reservation. Thank you for your understanding. Kind Regards
by A verified traveler
Posted 25 Sep 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Hotel Management , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Hotel Management
by A verified traveler
Posted 21 Jul 2024
We liked the location. Within walking distance of many stores and restaurants. Easy to get an Uber. The toilet was running and making a ton of noise when we got there, they sent someone up to fix it quickly. Then in the morning the toilet wouldn’t flush. They sent someone up quickly to fix it. We didn’t like that the hotel advertised a pool and there is no working pool. Our 9 year old was very disappointed and so were we. False advertising. We also didn’t like that the front desk woke all of us up (including our child) twice, once at 10:30 pmish and the second time around midnight in order to acuse us of overstaying our reservation. Which was completely false. We paid for two nights and were perfectly within our rights to be there. We needed those hours of sleep because we had a 6am flight and left the hotel at around 3am. Oh and also the first night a man woke us up at 9pm to ask us if we needed more shampoo. Weirdest thing ever. I would not recommend this hotel and we will not be returning.
Comment from Hotel Management
21 Aug 2024 by Hotel Management , Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 Jul 2024
The hotel base at center of Beirut, very clean, very friendly staff, good breakfast, reasonable price, goid size room, large lounge. Just very hoteland facilties
Comment from Hotel Management
21 Aug 2024 by Hotel Management , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Hotel Management
by A verified traveler from Hawally
Posted 29 Jun 2024
Property need renovation a bit, staff friendly and extremely helpful
Comment from Hotel Management
21 Aug 2024 by Hotel Management , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
The hotel is great with great amenities..
by A verified traveler
Posted 26 May 2024 on Hotels
by A verified traveler from DREXEL HILL
Posted 24 May 2024
I enjoyed my stay
by A verified traveler
Posted 23 May 2024 on Hotels
