Ratings based on 36 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cincinnati
Posted 27 Dec 2024
Great stay, very caring and cordial staff.
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Mario Nassar | Front Office Manager, Hotel Management
Dear Mr. CharbelThank you for your review, we are delighted to hear that overall your experience was positive.We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant.We greatly value your feedback and we are looking forward to welcoming you again.“Live in Rather than Stay In”
by A verified traveler
Posted 1 Jul 2023
Comment from Hotel Management
21 Jul 2023 by Mario Nassar, Hotel Management
Dear Mr. Roland,Thank you for your review, we are delighted to hear that overall your experience was positive.We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant.We greatly value your feedback and we are looking forward to welcoming you again.“Live in Rather than Stay In”
by A verified traveler from Montreal
Posted 22 Jun 2023
Very welcoming staff; always smiling and helpful. I wanted to name those who stood out but it is truly all of them.
The facility is very nice and clean, and the location was perfect for me.
I would not stay anywhere else on my next visit.
Thank you Citea staff for being friendly!
Comment from Hotel Management
22 Jun 2023 by Mario Nassar, Hotel Management
Dear Mr. Guy,We appreciate you taking the time to write a review and share your experience.Our goal is to consistently exceed guests' expectations from the moment they arrive, therefore your feedback and the opinions of all of our visitors are extremely valuable to us.We are happy to hear that you enjoyed the tranquil atmosphere of our area and accommodations and are grateful that our staff helped you feel at home. In order to give you another amazing experience, we look forward to seeing you again at Citea Apart Hotel.
by A verified traveler
Posted 1 Jan 2023
Amazing service feels like home and right in the center of everything! Great and friendly staff at the hotel which made my stay even better!
Comment from Hotel Management
5 Jan 2023 by Mario Nassar , Hotel Management
Dear Ms. Stephanie,Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience. We look forward to welcoming you back to our Apart-Hotel in the future.
by A verified traveler
Posted 7 Aug 2022 on Hotels
It was a great experience. Everyone was helpful. We will use this hotel on our next trip
Comment from Hotel Management
15 Aug 2022 by Mario, Hotel Management
Dear Mr. Tony,
Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one.
We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience.
We look forward to welcoming you back to our Apart-Hotel in the future.
by A verified traveler
Posted 28 Jul 2022 on Hotels
We stayed before at the hotel during a previous visit. We decided to book it again. Our stay was good with the exception of the food smell at night & in the morning. There was a problem with the ventilation. Our room was on the 10th floor not far from the rooftop restaurant.
Comment from Hotel Management
15 Aug 2022 by Mario, Hotel Management
Dear Sir,
Thank you sir for taking a moment to share your experience with us. I have passed on your comment to our concerned department and upper management teams.
We are sorry if it impacted your stay with us. I hope we have a chance to make a new impression on your next trip to Beirut.
Looking forward to seeing you soon on your next trip to Beirut.
by A verified traveler
Posted 14 May 2022
Just as advertised
Comment from Hotel Management
16 May 2022 by Mario Nassar, Hotel Management
Dear Mr. Hasan,
Thank you for your review, we are delighted to hear that overall your experience was positive.
We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant.
We greatly value your feedback and we are looking forward to welcoming you again.
“Live in Rather than Stay In”
by A verified traveler
Posted 24 Dec 2021
The stay was fine, property is clean, safe and complimentary underground parking is highly appreciated in this busy area of the city. However, the checkout process was terrible and ruined my experience. It is a pity that the hotel resorted to ruse at the last minute during checkout (when you are in a hurry to leave for the airport) to try to overcharge some incidental expenses (mainly breakfast) in the local currency and applying ridiculously low exchange rates. Since I interacted with two different persons during my uneasy checkout process, this is more of a hotel policy rather than a personnel attitude.
Comment from Hotel Management
27 Dec 2021 by Mario, Hotel Management
Dear Mr. Zaher,
Thank you for taking a moment to share your experience with us.
I have passed on your comment to our concerned department and upper management teams.
We are sorry if it impacted your stay with us. We hope we have a chance to make a new impression on your next trip to Beirut.
Looking forward to seeing you soon on your next trip to Beirut.
by A verified traveler from Geneve
Posted 9 Dec 2021
Staff are super helpful; good location
Comment from Hotel Management
9 Dec 2021 by Mario, Hotel Management
Dear Ms. Manasi,
Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one.
We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience.
We look forward to welcoming you back to our Apart-Hotel in the future.
