Ratings based on 101 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
by A verified traveler from Beirut
Posted 22 Sep 2024
Excellent hotel, panoramic view, delicious breakfast. Highly recommended
by A verified traveler
Posted 17 Aug 2024 on Hotels
This was our honeymoon stay directly after our wedding. We booked a suite for 2 nights to celebrate. We had requested honeymoon ammenities and the hotel confirmed it. We reached and room was dull and empty. Half our luggage was in the room and the other half was still in the luggage room. The second day we tried to go to the SPA and they told us in was fully booked, we saw no one in the treatment rooms and we later saw the staff all gathered at the spa lobby, not busy at all, which made us doubt if they were really fully booked. The cherry on top was that while at the spa pool, i called to ask a champagne glass to celebrate my wedding and the phone operator was not cooperative at all. It really felt like none of the staff wanted to do the necessary to give us a memorable stay at a hotel we used to take pride in. So sad!
Comment from Hotel Management
20 Aug 2024 by CH, Hotel Management
Dear sir,Thank you for choosing to stay in our hotel and for taking the time to share with us with the valuable feedback regarding your stay with us . I will definitely take your comments into consideration and share it with the Spa staff and the reception about your complaint , regarding the honeymooner amenities but the fact the room service tried several times to take the amenities to the room but it was always DND . We are looking forward to welcoming you back soon .Best Regards, George Aoun
by A verified traveler
Posted 27 Jul 2024
Charming and quiet!
Comment from Hotel Management
30 Jul 2024 by CH, Hotel Management
Dear Mr. Rayan , Thank you for choosing to stay in our hotel and for taking the time to share with us with the valuable feedback regarding your recent journey. I am very glad to hear it was a lovely experience and we work hard to exceed our guests' expectations by providing an excellent service consistently. I will definitely share your encouraging comments with our staff , as it is a token of appreciation for their hard work. We are looking forward to welcoming you back soon. Best Regards, George Aoun
by A verified traveler
Not bad
Posted 28 Oct 2023 on Hotelsby A verified traveler
Posted 7 Oct 2023
Nice views - there was no good service and nice welcoming
Comment from Hotel Management
10 Oct 2023 by CH, Hotel Management
Dear Ms. Nada , we would like to thank you for taking time to send us your valuable feedback about our Hotel, which we will take them in consideration and share it with the management and especially the location of your room for next time . Hope to welcome you again soon .Best Regards, George Aoun
by A verified traveler from Fresh Meadows
Posted 6 Oct 2023
by A verified traveler from Beirut
Posted 1 Oct 2023
The hotel has a magnificent view, beautiful garden breakfast was good I do recommend this hotel.
Comment from Hotel Management
4 Oct 2023 by CH, Hotel Management
Dear Mr. Fadi , Thank you for choosing to stay in our hotel and for taking the time to share with us with the valuable feedback regarding your recent journey. I am very glad to hear it was a lovely experience and we work hard to exceed our guests' expectations by providing an excellent service consistently. I will definitely share your encouraging comments with our staff, as it is a token of appreciation for their hard work. We are looking forward to welcoming you back soon.Best Regards, George Aoun
by A verified traveler
Posted 25 Sep 2023
by A verified traveler
Posted 17 Sep 2023
View
Comment from Hotel Management
4 Oct 2023 by CH, Hotel Management
Dear Mr. Samer , Thank you for choosing to stay in our hotel and for taking the time to share with us with the valuable feedback regarding your recent journey. I am very glad to hear it was a lovely experience and we work hard to exceed our guests' expectations by providing an excellent service consistently. I will definitely share your encouraging comments with our staff, as it is a token of appreciation for their hard work. We are looking forward to welcoming you back soon.Best Regards, George Aoun
