Ratings based on 151 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Vancouver
Posted 21 Sep 2024
CONS: The room was not very clean. The bathroom fixtures were broken and their was mildew all over the shower. We found random small bugs in the room on 2 or 3 counts. The walls have cracks and damage. Staff were also not super friendly. No one ever smiles at this hotel. PROS: very comfortable bed. Room is very quiet and black out blinds work great. Central location close to shopping and the university. Hotel and surrounding area felt very safe even at night.
by A verified traveler from Sai Ying Pun
Posted 23 Jun 2024
The hotel and room is a bit old. My toilet was blocked. The location is really good, walking distance to Tsinghua University Campus.
by A verified traveler
Posted 27 Dec 2023 on Orbitz
by A verified traveler from Sale
Posted 4 Dec 2023
The hotel's location is convenient to go to Tsinghua University. The breakfast is good. But the condition is poor. Many places should be updated. Some mains sockets are in poor condition. The hotel is rather expensive.I would not recommend this hotel.
by A verified traveler
Posted 2 Nov 2023
It's toasting hot thru out our stay! The room temperature is 29 degree C. The hotel response- we can not turn on air conditioning for you. But why? They couldn't give an answer that makes sense. All they did was to give us a fan and tell us open the window, and they claim they are 5 star hotel. A two star can do better!
by A verified traveler
Posted 26 Aug 2023
Extremely unpleasant experience. Terrible service, staff are unhelpful and cold, not to mention rather rude. Had to keep chasing them to do basic things like housekeeping or assisting in bringing down the luggages. I even ended up having to wait for about 3 hours before they finally decided they could spare some time to help me, and this was after multiple calls made to them and even making a few trips down to the front desk to request for help, where quite a few staff were just idling around.
I was quite shocked that they are also one of the rare few bigger hotels I stayed in China that does not have the food delivery robot, and the food delivery shelves are placed outside of the hotel, so if it's raining, it isn't very convenient. Note that the hotel also refuses to help sign for delivery parcels so it is quite troublesome to make separate arrangements.
Another thing I really disliked was that the front desk and concierge kept trying to shirk responsibilities. When you approach the front desk, more often than not, they'll try to direct you to the concierge which is usually not being attended by anyone.
The rooms are spacious but are quite old and aren't that clean either. Honestly, for the expensive price paid, it is very disappointing. Really, this hotel has nothing good going for it except for its prime location (right outside Tsinghua). If you aren't planning on going to Tsinghua for a long period of time, I highly discourage staying in this trash hotel.
by A verified traveler
Posted 18 Mar 2023
Wifi was not stable; the electric shaver's electric socket will cause a short circuit
by A verified traveler
Posted 2 Dec 2022 on Hotels
Hotel is definitely over priced for the rooms as they need repair.. If it wasn't convenient, I would not stay again.. It took forever for them to find our reservation, though it was during COVID periods..
by A verified traveler
Posted 22 Dec 2019 on Hotels
Comment from Hotel Management
27 Dec 2019 by rsvn, Hotel Management
Thank you very much for staying at wenjin hotel, we will continue to do better!
by A verified traveler from I
Posted 24 Nov 2019
Good location if you visit Tsinghua or Peking university. The room is roomy. The facility is good. The staffs are helpful. However, It will be nice if more seatings are in the lobby.
Comment from Hotel Management
26 Nov 2019 by rsvn, Hotel Management
Thank you very much for choosing Wenjin Hotel! We are very happy with your suggestions and we will continue to do better!
