Ratings based on 112 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2024 on Hotels
Definitely not a five star hotel. The service is not good, the reception was not friendly at all. The room is old, not in good condition.
Comment from Hotel Management
18 Jan 2024 by Owen, Hotel Management
Dear guest, thank you for staying at Wanda Realm Beijing. We are very sorry for the inconvenience caused to you. First of all, thank you for your understanding of our hotel, which has been open for more than 10 years. We have been carefully maintaining the facilities and equipment of the guest rooms. Sorry again for the inconvenience, but please be assured that this is not our true level of service. We look forward to seeing you again so that we can show you our true strength. Wish you a happy life.
by A verified traveler
Posted 7 Jan 2024
We stayed for two weeks November 2023 and we stayed in the executive suite and it was perfect for us. It was clean, quiet and the service was amazing! If you plan to stay for more than a few days i highly recommend the executive suite (worth it). There is a lounge with complimentary breakfast, snacks/dessert and coffee. It was really comfortable.
Comment from Hotel Management
18 Jan 2024 by Owen, Hotel Management
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
by A verified traveler
Posted 10 Jan 2020 on Hotels
by A verified traveler from Yantai, China
Posted 16 Nov 2019
The priperty is classy and well kept. The buffet for breakfast was very good.
Coffee was lacking in room. The tea bage coffee version produces very weak coffee.
AC unit had the room temperature set at 25 c and often climbed to 30c. Uncomfortable when its that hot and the windows are locked so not able to open to get releif from the heat.
Comment from Hotel Management
21 Nov 2019 by sally, Hotel Management
Dear guest, thank you for you stay in Wanda Realm Beijing, we are really sorry for all of those inconvenient and we have pass all of those to related department, looking forward of your coming back again
by A verified traveler
Posted 9 Oct 2019 on Hotels
Comment from Hotel Management
21 Nov 2019 by sally, Hotel Management
尊敬的客人您好，感谢您选择入住北京万达嘉华酒店并留下您的积极评价！北京万达嘉华酒店一直致力于向所有的客人提供优质、贴心的服务。再次感谢您对酒店的支持和关注，期待您的再次光临！
by A verified traveler from Hong Kong
Posted 30 Aug 2019
So far quite good. Room are nice and clean enough. Reception is also helpful
Comment from Hotel Management
23 Sep 2019 by Sally , Hotel Management
Dear Guest, Thank you for your support and comments.
by A verified traveler
Posted 25 Aug 2019 on Hotels
Comment from Hotel Management
5 Sep 2019 by Sally Song FOM, Hotel Management
Dear guest, Greetings from Wanda Realm Beijing and thank you for chosen our hotel as your accommodation form during your recent trip in Beijing. Thank you for spending your time to let us know your valuable feedback which may help us to enhance our service and product. Refer to your comments about the issue you encountered, we apologize for the inconvenience during your stay. We hope this will not affect your overall opinion about our hotel and you will come back to the hotel and allow us to have the opportunity to serve you again in the near future. Please feel free to contact Director of Rooms of the hotel directly if there is anything I can assist with at any time. Best regards,
by A verified traveler
Posted 1 Jul 2019 on Orbitz
There were cigar ashes in the room with a lot of smoke smell and this was a non smoker room. No airport shuttle service, lots of things in the food menu were not available.
by A verified traveler
Posted 21 Jun 2019 on Hotels
The concierge service could be improved further. The guy attended to me kind of disappeared after he made the call for a taxi upon my request. However I was waiting not knowing that the taxi has actually arrived.
by A verified traveler from Santiagp, Chile
Posted 6 Apr 2019
I did like the hotel. Nice dinning room. And oof breakfast
Comment from Hotel Management
28 Sep 2019 by Sally of Wanda Realm Hotel, Hotel Management
appreciated for your kindly review and comments, best regards
