Ratings based on 313 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Front Office James, Hotel Management
Dear Guest,Thank you for staying with us, it was like a warm sunshine that lit up the road ahead of us. I look forward to meeting you again in the near future and writing more stories about “very good” together.I wish you a happy life and all the best!Sincerely
by A verified traveler
Posted 14 Sep 2024
Comfortable and clean sheets and bed. Large rooms. Close to subway station and shopping areas. Very polite and helpful stuff.
Comment from Hotel Management
14 Sep 2024 by Front Office James, Hotel Management
Dear Guest,Thank you very much for your detailed review of our hotel! We are thrilled to learn that you were pleased with our linens, bedding, room spaciousness, and location convenience. The comfort and cleanliness of our bedding and the spaciousness of our rooms is something we always strive for, and we are honored to receive your approval.At the same time, we especially appreciate your compliments on our service staff. Their courtesy and helpfulness is a reflection of our hotel culture. We will convey your praise to our team and motivate them to continue to provide excellent service.The convenient location near the metro station and shopping area is also a great advantage of our hotel and we are glad that it can facilitate your travel.Thank you once again for your valuable comments, your satisfaction is our motivation for continuous improvement. We look forward to the opportunity to serve you again in the future and create a more memorable stay for you!
by A verified traveler
Posted 13 Aug 2024
I had a really enjoyable stay at this hotel. The breakfast was a highlight, with plenty of options and some especially refreshing fresh juices. The views from the room were lovely, adding a nice touch to the overall experience. The staff were friendly and always ready to help, which made me feel welcome. The hotel was also very clean, which made my stay even more comfortable. Overall, it was a great experience, and I’d be happy to stay here again!
Comment from Hotel Management
16 Aug 2024 by Front Office James, Hotel Management
Dear Guest.Greetings!All of our team members are extremely pleased and encouraged to receive such a warm and complimentary feedback from you. It is our goal and great honor to make your stay in our hotel a very pleasant one and leave such a good impression.Regarding the breakfast, we are very pleased to hear that you spoke highly of its rich and varied selection and the particularly refreshing fresh juices. We have always been committed to providing our guests with a high-quality and diverse breakfast experience, and we hope that we can satisfy every guest's taste. In the future, we will continue to optimize our breakfast service to bring you more surprises.The view from the room is one of the highlights we are proud of. Being able to enjoy a comfortable stay with a stunning view adds a unique touch to the whole experience. We look forward to presenting you with the best views every time and making your trip even more memorable.We are proud of our friendly and welcoming staff. They always uphold the service concept of “customer-oriented”, and provide thoughtful and meticulous service for every guest. We are pleased to see that you feel the warmth and care of a home away from home. In the future, we will continue to strengthen staff training, improve service quality, and create a more warm and pleasant accommodation environment for you.At the same time, we also pay great attention to the hotel's cleanliness and hygiene. Clean and tidy environment is the basis of every guest's peace of mind, but also our persistence and commitment. Seeing your satisfaction with this, we are even more determined to maintain high standards and strict requirements.In short, your satisfaction is our greatest motivation. Thank you for choosing our hotel and leaving us such a valuable review. We look forward to welcoming you again in the future and continuing to provide you with excellent service and experience. Please feel free to contact us for any further needs or suggestions.We wish you a happy life and a pleasant journey!
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Front Office James, Hotel Management
Dear Guest.Thank you very much for giving us a favorable review! Your satisfaction is our greatest honor and source of motivation.We have always been committed to providing every guest with a warm, comfortable and memorable stay experience, and we are very pleased to receive your recognition. Your favorable comments are not only the affirmation of our services, but also a stimulus and incentive for our future work.We promise to continue to maintain and improve the quality of service, to ensure that every guest in our hotel can feel the warmth and comfort of home. Thank you once again for your visit and favorable comments, and look forward to the future, we can continue to bring you more beautiful experience.We wish you a happy life and all the best!
by A verified traveler
Posted 26 Jul 2024
The hotel is conveniently located near a shopping mall, with the subway in a walkable distance.
The rooms are spacious and impeccably clean. The staff are friendly and attentive, with a few members speaking English, yet all making a genuine effort to provide excellent service.
The breakfast menu remains quite the same each day.
Comment from Hotel Management
29 Jul 2024 by Front Office James, Hotel Management
Thank you very much for your detailed review of our hotel, we are delighted by your satisfaction and recognition.We are pleased to learn that the location of the hotel brings you great convenience, not only is it close to the shopping center, making it easier for you to shop, but it is also within walking distance to the subway station, providing you with more choices and flexibility in your travel. This is also one of the factors we took into special consideration when choosing the location, hoping to create a more convenient and comfortable stay for every guest.We are honored by the comments about the rooms. We are always striving for a spacious and clean accommodation environment, and to receive your “impeccable” comments is a great recognition of our work. We will continue to maintain this standard, and constantly improve the comfort of the room and the details of the treatment, so that every guest can feel home-like warmth and comfort.In terms of service, we understand the importance of the attitude and quality of our staff to the guest experience. We are proud to hear you praise our friendly and attentive staff. Although only a few of them speak English, they are all providing quality service to our guests in a genuine and professional manner. We will continue to enhance the training of our staff to improve their language skills and overall quality to better meet the needs of our guests from all over the world. For breakfast items, we do change some of the dishes every week.Thank you again for your comments and support, and we will continue to work hard to provide you with a more quality and comfortable stay. If you have any other questions or needs during your stay, please feel free to contact us, we will be happy to serve you.We wish you a happy life and look forward to your visit again!
by A verified traveler from San Jose
Posted 1 Jul 2024
Nice and clean
Comment from Hotel Management
2 Jul 2024 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying with us at Renaissance Beijing Capital Hotel, and we appreciate your comments concerning the hotel facilities. We are very excited to know that you have enjoyed your stay with us. We will surely share your comments with our team members. We look forward to welcoming you back in the near future!
by A verified traveler from San Jose
Posted 21 Jun 2024
Comment from Hotel Management
18 Jul 2024 by Front Office James, Hotel Management
Dear Guest, Hello! We are honored to receive your high praise for our hotel environment and service, which is not only a great encouragement to our staff, but also the most valuable motivation in our pursuit of excellence in service. We are very pleased to know that you enjoyed a comfortable environment and attentive service during your stay. We look forward to providing you with the same or even better service in the near future, and to making every stay a memorable one. If you have any needs or suggestions in the future, please feel free to contact us, we will be happy to serve you. We wish you a happy life and all the best!
by A verified traveler from Vancouver
Posted 11 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Front Office James, Hotel Management
We are delighted to learn that you had a pleasant stay and appreciate your positive feedback, which we have shared with the entire hotel management team. We look forward to your next visit! Have a nice trip!
by A verified traveler
Posted 17 Apr 2024
Staff were great. Cleaners, laundry, lobby, taxi management, check in.
The room was rather dated with a very complex ighting system.
Cleaner challenge for all the surfaces but they did really well.
Comment from Hotel Management
24 Apr 2024 by Front Office James, Hotel Management
Thank you very much for your feedback, we are delighted to hear that you spoke highly of our hotel staff and it is encouraging to hear that their hard work and passionate service has been recognized by you.With regards to the room amenities, we apologies that you mentioned that the room was a little outdated and had a complicated lighting system. We understand that this may have caused some inconvenience to your stay. We have taken note of your feedback and will work on improving the room facilities, especially the lighting system, to provide a more comfortable and convenient stay.Also, you mentioned that there were some challenges with cleaning, but our cleaning staff still did a great job. We attach great importance to the cleanliness and hygiene of our guest rooms and will continue to work hard to ensure that every corner is clean and tidy to provide you with a comfortable and reassuring stay.Thank you again for your feedback and suggestions, we will listen carefully and try our best to improve. We look forward to your next visit, we will do our best to provide you with even better service and experience.
by A verified traveler from Arcadia
Posted 16 Apr 2024
Comment from Hotel Management
16 May 2024 by Front Office James, Hotel Management
Dear Guest.Thank you very much for your compliments and recognition of our hotel! We are deeply honored to provide you with such a satisfying business hotel experience. We sincerely look forward to your return visit and wish you a happy life and good work!