Ratings based on 984 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Excellent, no more words. Just one.
by A verified traveler
Posted 28 Oct 2024
This hotel was extremely clean and only 10minutes from the airport. Unfortunately due to a language barrier we were unable to use it to its full potential and book hotel transfer for arrival. However, they have a little cafe in the lobby and a small shop which they can help you get into for drinks and snacks. Also, if late arrival or for convenience their is a McDonald’s opposite or several nice looking Chinese restaurants in a very short walking distance. I would highly recommend and would stay here again!
by A verified traveler
Posted 27 Oct 2024
Some staff were exceptionally friendly, but many struggle with English, which was my overall experience with China. Surprised at aircraft noise and 24 hour operation of Beijing airport. Airconditioning unit / smoke eating unit in room too bright for sleeping
by A verified traveler
Posted 17 Oct 2024
Firstly this hotel offers a free shuttle from the airport, however as I was travelling I messaged the hotel via the Expedia App, the hotel website twice and had to response to a request to book this free shuttle. Instead I had to rely on airport staff to help me call them on arrival.
Upon arrival at the hotel, it is a lovely hotel however despite there being four members of staff at the check in desk there were only two checking people in. I requested that they open up another desk and they refused.
The room itself was spacious however smelt of smoke, and travelling with a toddler it was not good. The bathroom had a paperclip on the floor again not good for my toddler and the shower floor is super slippery when wet. There are signs warning you of this and a non slip mat provided however who on earth did not think of this when they first built the shower rooms I have no idea.
The hotel restaurant closes at 10pm and offers no room service. There is a cafe like place in the foyer but it appears to be separate to the hotel. This was the one redeeming feature of the hotel as we were able to order food and drinks and for them to be brought up to the room but this closes at 12.
The area surrounding the property is a bit sad and to note no restaurants accept Mastercard, so be prepared to withdraw cash if you plan to eat locally.
Finally there were people smoking in the lobby and when told no smoking simply smirked. This was not strictly enforced by members of staff- shocking
by A verified traveler
Posted 16 Oct 2024
Well, very short stay between 2am to 9am the next day but breakfast were well served
by A verified traveler
Posted 15 Oct 2024
A good stay near the airport.
by A verified traveler
Posted 6 Oct 2024
It has frequent and free airport shuttle bus that I needed.
by A verified traveler from Highland Park
Posted 2 Oct 2024
Rooms are spacious and comfortable and clean
by A verified traveler
Posted 1 Oct 2024
Excellent
by A verified traveler
Posted 28 Sep 2024
Really enjoyed our stay with here. The bed was huge and comfy; had an amazing night sleep. The room and bathroom were super clean. The onsen was a lovely bonus and popular with guests. Nice touch with the vending machine and appreciated being able to clean our clothes during our stay in Japan. The staff were lovely, so efficient and keen to help you with any enquiries :). Would definitely recommend and stay here again!
