Ratings based on 71 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rockville
Posted 8 Jun 2024
by A verified traveler
Posted 2 Mar 2024
Easy access to subway.
Quiet
Rooms good do with an update
by A verified traveler
Posted 12 Aug 2023
Comment from Hotel Management
21 Aug 2023 by Jenny Zhao-Quality Manager, Hotel Management
尊敬的宾客，感谢您选择入住北京万商花园美居酒店并分享您的住宿体验。衷心期待您的再次光临。祝您生活愉快！
by A verified traveler
Posted 2 Apr 2023
Overall it is excellent. My only complain is shower stall. Water is leaking underneath the shower door.
by A verified traveler
Free Upgrade to Super Vip King Size Room
Posted 29 Jul 2019 on HotelsI purchased the deluxe king size bed room, however, when I checked in, I was told that all the deluxe King size room was taken. The manager asked whether can I top up xx per night to upgrade to a super vip king size room. I rejected because I will have difficulties explaining to my boss about the extra cost.
During my stay, the room was clean and the bed was comfy. The room to me was a nice size considering I'm the only one in it. I love bed that was hard, and this is the only hotel that uses hard bed.
I was told later when I checked out that the manager who served me during my checked in, did a free upgrade to the super vip King size room for me.
Overall the staff were friendly, except for 1 or 2 who doesn't have a lot of smiles. I got a feeling they are just temp staff that the hotel hired. The nearest plaza will be Wanda plaza, which will take 20 mins by foot. There are some small stalls surrounding the hotel, so if you are lazy to walk to wanada plaza, can have quick dinner or buy some snacks at those surrounding stalls.
Comment from Hotel Management
30 Jul 2019 by JennyZhao-Quality Manager, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Wanshang Beijing.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 18 Jul 2019
The service is good, even though the staff didn't understand English, they tried their best to help us. It was bit difficult to communicate with the reception, but they tried hard to help us. They have arranged our breakfast for take away, as we have to leave our hotel early in the morning around 6am. Over all fantastic experience.
Comment from Hotel Management
20 Jul 2019 by JennyZhao, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 30 Jun 2019
Great helpful staff, always willing to go the extra mile to make your stay comfortable. Clean and comfortable rooms. Extremely poor WiFi
Comment from Hotel Management
3 Jul 2019 by JennyZhao, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A verified traveler
Posted 25 Jun 2019
Comment from Hotel Management
27 Jun 2019 by JennyZhao, Hotel Management
感谢您选择入住北京万商花园美居酒店并分享评论。祝您生活愉快！
by A verified traveler
Wonderful Staff
Posted 18 May 2019 on HotelsThe staff is great! The carpet in our room was significantly stained. Nice size king bed that doesn’t let you forget you’re traveling in an Asian country. They are quite HARD if you are used to beds in North America or Europe
Comment from Hotel Management
7 Jun 2019 by Jenny, Hotel Management
Thank you for choosing to stay at the Mercure Wanshang Garden Hotel and share your stay. I sincerely look forward to your visit again. wish you a happy life!
by A verified traveler
Comfortable staying
Posted 3 May 2019 on HotelsComfortable staying with a broad variety of connected hotel activities including swimming, bowling, tennis, gym and pingis. Nice, clean and large room. Friendly staff although not everyone comfortable with English, but they always phoned someone who was that came and helped. Have also an airport shuttle bus nearby. A bit far from all typical tourist sights but nearby a subway on the red line.
Comment from Hotel Management
7 May 2019 by JennyZhao, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
