Ratings based on 175 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Corpus Christi
Posted 6 Oct 2024
The property takes long for services.
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 30 Apr 2024
The hotel is in a pretty central location, it’s pretty close to Hopson One mall which has plenty of shopping and dining options. The air conditioning units are abysmal and no matter how low you set it, the temperature in my room was averaged between 21°-23° the six nights I spent there even with the AC set at 17°. Staff are kind however they do not speak any English as advertised. It took an unsuccessful phone call, a visit to the front desk, two translation apps and three employees to answer the question ‘What time does the gym open?’. No smoking signs are place throughout the building however it’s so widespread that I could not only smell smoke in but saw several guests smoking and there are ashtrays throughout the corridors of the hotel that are regularly changed out which seemed very contradictory. It’s half-decent for the price but I would not stay again.
Comment from Hotel Management
6 May 2024 by Guest service central, Hotel Management
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN.Beijing stop supplying warm air after March 15th, start providing cold air in May, and stop cold air in early October. From November 15th, we will turn on warm air, so the air conditioning will be natural for two to three months, with neither cold nor warm air, this period is in spring and autumn, which is the most comfortable season in Beijing. Due to everyone's different body sensations, we deeply apologize for the unpleasant experience you had this time. We will strengthen English training for our employees, in order to better serve foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
6 May 2024 by Guest service central, Hotel Management
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Guest service central, Hotel Management
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
by A verified traveler
Posted 14 Feb 2020
The staff was very polite and seemed to genuinely want to make good impression. The concierge went above and beyond to ensure that we had tickets for rail travel.
by A verified traveler
Posted 15 Dec 2019
The property had a nice atmosphere & was very clean. The staff were friendly and spoke English. I had no problems here except: the wifi was too slow.
by A verified traveler from US
Posted 12 Nov 2019
This is a horrible hotel. Mold, dirt, smells so bad. I refrained from using the bathroom because if its smell. Internet connection slow and cuts off every 10 min. Very outdated and very very very old rooms. Smells like an old grandmas house. Do not stay here if you care about your health
And if you are with children...mold is alive here.
by A verified traveler
wont be staying here again
Posted 29 Oct 2019 on Hotelsthe wifi was unpredictable, the breakfast buffet was super crowded and the front desk staff not always very helpful. i was not made to feel welcome. only a few staff members speak functional English so be prepared to use google translate to try and be understood. there is next to nothing of interest in walking distance and at rush hour dont expect to wait less than 30 minutes for a taxi or Didi car to show up.
by A verified traveler
Posted 24 Oct 2019 on Hotels
