Ratings based on 216 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Very clean and comfortable with good service!
by A verified traveler
Posted 4 Nov 2024
Great stay here, hotel help in anyway you need them. Clean, elegant with shops, restaurants and subway close. Enjoyed our stay here and used their transfer service what was very good
by A verified traveler
Posted 3 Nov 2024
First excellent service was their own transport from Airport. We was met by staff and took through airport with showing us where to go and what to do.
Hotel was perfect. Right near food, shops, subway, restaurants and Walmart. The hotel concierge helped with all our tours, from The Great Wall, Summer Palace and great for helping on any questions. Spoke perfect English. Breakfast had everything to offer. Rooms was cleaned twice a day. The only issue we had was to use the lovely pool you had to wear a swimming cap. Would definitely recommend this stunning hotel. The Italian restaurant was lovely as we ate there twice. Thank you JW MARRIOTT for making our stay just perfect 😍
by A verified traveler from Medina
Posted 30 Oct 2024
The carpet in the room was dirty with stains, not consistent with the brand name or the 5-star rating. Did not perform room cleaning service the day before our departure despite hanging the “please clean the room” sign on the doorknob.
by A verified traveler
Posted 27 Oct 2024
Very good place and friendly staffs, language barrier was a little bit of a problem.
by A verified traveler from Calgary
Posted 16 Oct 2024
by A verified traveler
Posted 22 Sep 2024
Hotel at city centre very convenient
by A verified traveler
Posted 8 Aug 2024
The Service was excellent from everyone from the staff to the managers
by A verified traveler from San Mateo Tlaltenango
Posted 29 Jul 2024
JW level service with well trained and amicable staff. Building infrastructure is a bit outdated and shared areas like spa and restaurant are narrow as if different smaller spaces were renovated into a larger one.
by A verified traveler
Posted 22 Jul 2024
