Ratings based on 36 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
3.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 27 Oct 2024
We had a great stay at the hotel, buffet breakfast was a hit. Loved the laundry service which was all controlled via QR code within WeChat.
Staff were lovely and courterous. Only down side was walk to the MTR was around 12-15 mins via the Hutong which we had to dodge multiple bikes, cars and motorcycles. If it was easier to walk and closer to the station, it would've been perfect.
by A verified traveler
Posted 27 Oct 2024
The hotel was clean and good. Locates in a narrow old street. The room was small and had no closet in our room.
by A verified traveler
Posted 22 Oct 2024
We loved the free breakfast with so many choices. Food was quite good. Rooms were clean and well maintained.
Staff were helpful and polite. The only thing i didn't like is the location which is half way into a hutong which actually is an alley. Our taxi driver wouldn't drive us right up to the hotel and insisted we get off at the entrance of the hutong. We didnt think there's a hotel in the midst of a hutong. Also there arent many nice restaurants nearby.Other than that, we are happy with the hotel.
by A verified traveler
Posted 18 Sep 2024
I had chosen this hotel for its downtown location. However I soon realised its location in a hutong can be inconvenient. On 3 occasions, the Didi driver I booked stopped at the entrance to Lishihutong, and told me to walk down the hutong to the hotel myself. Their reason: the hutong is single lane, and they could get caught in a "traffic jam" in it.
However the hotel itself, the service and the staff, were great.
1. I had dropped my USB multi-charging cable when out, and realised it only when I wanted to charge my phone and power banks at night. I approached Reception to borrow a USB cable for the night. Cindy at Reception said the hotel does not loan USB cables but said I could buy one online, and it would be delivered that night. It was already 10.45pm, I was sceptical. Since I am not able to read or type in Chinese, she helped me make a purchase using her phone. The much USB charging cable was delivered at 11.35pm to my room by the hotel's own delivery robot! Amazing service - both by the online vendor, Cindy, Holiday Inn Express and its delivery robot too.
2. I had booked a Didi car to bring me to the Airport. I was concerned the Didi driver may not want to drive into the hotel driveway. The doorman on duty, 刘枭翰, very kindly went to the entrance to the hotel driveway to wait for the Didi, and directed him into the driveway so I need not wait along the hutong itself. He also lifted my luggage into the boot. Congratulations on your excellent service staff!
by A verified traveler
Posted 11 Sep 2024
The staff go above and beyond to assist with requests. They were also very generous and provided us with an early check in and late check out. The hotels buffet options are extensive and very delicious. Cindi at reception was very warm and approachable and helped us with navigating our day.
by A verified traveler from Chatswood
Posted 23 Aug 2024 on Wotif
Incredible locations within the old Hutong district. Lovely, clean. A little bit small. The staff were fantastic and kept doing lovely extra things for our convenience.
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Clean and comfortable hotel
Posted 15 Jul 2024 on HotelsWe enjoyed our stay at the hotel. The rooms were clean and comfortable. The staff were friendly and helpful. The hotel is located about 10 minutes from Dongsi metro station. As someone who is intolerant to some food groups I really applaud that the hotel is trying to label the breakfast food. However, the labelling is incorrect, for example, bread was labelled as allergen free and not as containing gluten. Fried rice with eggs was also labelled as allergen free. It would make the hotel even better if this could be addressed.
by A verified traveler
Posted 5 Jul 2024
I was very happy with everything!
