Ratings based on 173 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Clean and good service
by A verified traveler
Posted 27 Jul 2024 on Hotels
The hotel was not that close to the airport and it had a strong cigarette smell throughout the hotel, room, bed sheets and pillows. Staff did not speak English.
by A verified traveler
Easy to reach airport
Posted 7 Jul 2024 on HotelsFriendly staff and free shuttle service to airport
by A verified traveler
Posted 22 Jun 2024
For $65 per night, you get what you pay for—a basic option for a quick one-night transit. The hotel offers limited dining options nearby, and the room has an unpleasant smell with dirty carpets. The AC was ineffective; it was initially set to 20°C, but the room was at 23°C. When I adjusted it to 18°C, the temperature rose to 25°C within 20 minutes.
After calling the front desk, a staff member came to check the settings, bringing a strong cigarette smell with him. He confirmed this is how the AC works, using a temperature gun to show the air vent at 19.4°C while the room remained at 25°C, citing the sunny exposure as the cause. The air was humid and stale, and the hotel only provided humidifiers, not dehumidifiers. I didn't try the free breakfast as I had to leave early, but the one positive aspect is its 30-minute proximity to PEK airport.
Comment from Hotel Management
26 Jun 2024 by Eva, Hotel Management
Dear guest, thank you for choosing the Holiday INN Express Beijing Airport Zone. We deeply apologize for the imperfect stay experience! Our hotel has been open for several years, and although we have always paid attention to the maintenance and upkeep of facilities, with the passage of time and the high volume of guests, it is inevitable that some traces of time will be left behind. In the future, we will accelerate the pace of facility maintenance and item updates, bringing guests more fashionable and modern exquisite facilities. The hotel's carpets have a regular cleaning plan, and we will focus on addressing the odor issues you mentioned. When appropriate, we will start a new round of cleaning work. Looking forward to your next visit and giving us the opportunity to compensate you. Wishing you a happy life!
by A verified traveler
Posted 5 Mar 2024 on Hotels
by A verified traveler
Posted 25 Oct 2023
Breakfast and front desk staff are excellent, the automatic greeting sound when car entered the gate interrupts my sleep at night.
by A verified traveler
Posted 23 Sep 2023
by A verified traveler
Posted 16 Sep 2023
The staff were polite and spoke enough English to get by without a translator. There's a convenience store right next to the hotel. It's a little worn, but nothing critical and it's about to be updated. Overall, it was good enough to say, I can use it next time if need be.
by A verified traveler
Posted 3 Sep 2023
Terrible location, too far from airport, and too far from the metro so we couldn't get around. Rooms smelt like cigarettes, shower flooded and toilet flusher broke. No one spoke english, so communication was extraordinarily difficult, although staff did try to help with google translate.
by A verified traveler
Posted 11 Jul 2023
Far from subway, outdated room, but comfortable place to say
