Ratings based on 149 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
No A/C, the room temperature is 26-29
Comment from Hotel Management
25 Oct 2024 by Mike Lin, Hotel Management
Dear Guest, thank you for your recent stay with us at Holiday Inn Beijing Chang An West. We are very sorry that you are not satisfied with the air conditioning effect in the room, your comments have been fed back to the hotel management. We are well versed in the service concept of customer-oriented and sincere hospitality, and will actively improve the shortcomings of the hotel, so as to continuously improve the guest satisfaction and stay experience. Once again, I apologize very much. We sincerely hope you will come back again. Good health and all the best!
by A verified traveler from Thousand Oaks
Posted 19 Oct 2024
The clean lady is not professional, always misses something such as forgets bringing in new towels after taking away the old ones.
Comment from Hotel Management
21 Oct 2024 by Mike Lin, Hotel Management
Dear guests, thank you for staying at Holiday Inn Beijing Chang Chang West and sharing your experience. We have taken note of your concerns about service during your stay and will urge the relevant departments to raise staff awareness of the importance of customer service. As an IHG hotel, we always follow the brand's standards to provide facilities and services. We value the opinions of each guest and continuously improve the standards of facilities and services. We look forward to welcoming you again to Holiday Inn Beijing Chang'an West. I wish you all the best!
by A verified traveler
Posted 25 Jul 2024
The customer service is very good and the location is great. Recommend!
Comment from Hotel Management
30 Jul 2024 by Mike Lin, Hotel Management
Dear Guest, thank you for your recent stay with us at Holiday Inn Beijing Chang An West, we're really honored for your appraise about our service. It's always our aim to make your stay more comfortable, so please call our Duty Manager or Guest Service Center if there's anything we can do. Sincerely look forward your next coming and best regards.
by A verified traveler
Posted 15 Jul 2024 on Hotels
by A verified traveler
Posted 15 Jul 2024
Great food, staff are very friendly.
Comment from Hotel Management
17 Jul 2024 by Mike Lin, Hotel Management
Dear guests, welcome to Holiday Inn Beijing Changfeng, which has a variety of restaurants and bars to bring you a unique dining experience. "Florentine Western Restaurant" offers a buffet of international cuisine, so that you can enjoy international cuisine without leaving home. We look forward to seeing you again. Have a great day!
by A verified traveler from Chicago
Posted 11 Jul 2024 on Orbitz
This hotel is in a great location and great food options a d amenities
Comment from Hotel Management
12 Jul 2024 by 蔺松乔, Hotel Management
Dear guests, thank you very much for staying at Holiday Inn Beijing Changfeng! As a holiday brand managed by InterContinental Group, the hotel is strategically located and has convenient transportation to make your travel and shopping more convenient. We are honored by your recognition of the hotel's environment and facilities! We will work harder to do a good job in every service detail and create a warm and homely atmosphere for every customer. Looking forward to seeing you next time!
by A verified traveler
Posted 8 Jul 2024
Staff are super nice!
Comment from Hotel Management
17 Jul 2024 by Mike Lin, Hotel Management
Hello dear guests, thank you so much for sharing your comments, we are honored to serve you. We will work harder to do a good job in every service detail and create a warm and homely atmosphere for every customer. We look forward to seeing you again at Holiday Inn Beijing Changfeng!
by A verified traveler from Miami
Posted 7 Jul 2024 on Travelocity
by A verified traveler
Posted 5 Jun 2024
The reception is very friendly.
The hotel was renovated. Now it is good.
Comment from Hotel Management
7 Jun 2024 by 蔺松乔, Hotel Management
Dear guests, I am glad that you recognize and praise our front desk service, which makes us feel that you have a comfortable and beautiful stay here, we are deeply grateful, and at the same time are encouraged, all along, Holiday Inn Beijing Changfeng regards every customer as a family, cares most about your feelings, provides you with personalized and thoughtful service, your satisfaction is always our unremitting pursuit! I wish you all the best!
by A verified traveler from Bishkek
Posted 10 May 2024
