Ratings based on 380 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
I’d like to extend my heartfelt thanks to Trainee Cindy Lv for the outstanding service and support he provided to my parents. Cindy Lv assisted them with check-in and patiently answered all their questions. They couldn’t have been happier with their stay. Cindy was incredibly kind, attentive, and detail-oriented. I’m truly grateful for his help in making my parents’ experience such a pleasant one.
by A verified traveler
Posted 8 Nov 2024
I’d like to extend my heartfelt thanks to Trainee Cindy Lv for the outstanding service and support he provided to my parents. They recently traveled to Beijing, and I booked Hilton for them. When they arrived, Cindy Lv assisted them with check-in and patiently answered all their questions. Since my parents are elderly, Cindy thoughtfully arranged a room that was easy for them to access and made sure it was spotless and comfortable. They couldn’t have been happier with their stay. Cindy was incredibly kind, attentive, and detail-oriented. I’m truly grateful for his help in making my parents’ experience such a pleasant one.
感谢Trainee Cindy Lv，为我的父母提供了优质的服务和帮助。我父母去北京旅游，我为他们订了两天的酒店。他们到达酒店后，Cindy Lv帮助我的父母办理的入住手续，随后耐心解答了他们的所有问题。我的爸爸妈妈年纪比较大了，Cindy为他们安排的房间位置方便，里面干净整洁。他们非常满意。Cindy Lv的服务态度非常好，耐心细致，感谢他的帮忙，让我的父母有了一次非常好的体验。
by A verified traveler
Posted 7 Nov 2024
Highly recommend, Cindy helped us checked in, very friendly and helpful staff and good room service
by A verified traveler
Posted 1 Nov 2024
Na
by A verified traveler
Posted 26 Oct 2024
Property was nice. Excellent staff.
Comment from Hotel Management
31 Oct 2024 by Bonnie, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing during your trip and sharing your valuable feedback with us despite your busy schedule. Hilton Beijing is honored to provide you with a satisfactory service. We are honored to hear your comment, which means a lot to us and can give us more confidence to better serve our customers. We always strive tirelessly to provide our customers with the best service and experience. Thank you again for your evaluation and feedback, and we sincerely look forward to your visit to Hilton Beijing again.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Bonnie, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing during your trip and sharing your valuable feedback with us despite your busy schedule. Hilton Beijing is honored to provide you with a satisfactory service. We are honored to hear your comment, which means a lot to us and can give us more confidence to better serve our customers. We always strive tirelessly to provide our customers with the best service and experience. Thank you again for your evaluation and feedback, and we sincerely look forward to your visit to Hilton Beijing again.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
15 Oct 2024 by Bonnie, Hotel Management
来自北京希尔顿酒店的问候！非常感谢您于出行时选择北京希尔顿酒店，并在百忙之中与我们分享了您宝贵的反馈。北京希尔顿酒店很荣幸为您带来一次令您满意的服务。我们很荣幸听到您的评论，您的评论对我们意味很多，并能让我们更有信心的去更好的服务我们的客人。我们始终如一毫不懈怠的努力，旨在为我们的客人提供最好的服务以及体验。 再次感谢您的评价及反馈，并真心期待您能够再次光临北京希尔顿酒店。
by A verified traveler
Posted 27 Aug 2024
Good service and location
Comment from Hotel Management
28 Aug 2024 by Bonnie, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 26 Aug 2024
Brian is amazing at Hilton Beijing. He is very professional, kind, and helped me a great through throughout my stay. Brian made my day today and I would love to stay here again given amazing service.
Comment from Hotel Management
27 Aug 2024 by Bonnie, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 26 Aug 2024
This is the worse 5 star we have stayed at, I really don’t understand how did they get the rating, fairly speaking, this is just a 3 and half star hotel in my honest opinion.
It took us nearly 2 hours to check in as it seems the hotel is fully booked.
The room is extremely cramped and badly maintained, when we took the shower, the water is leaking out of shower door and we have to put towers on the floor.
They do have air fresheners in the room but the room still smells for some reasons.
There are so many better hotels than Hilton Beijing, don’t come here.
Comment from Hotel Management
28 Aug 2024 by Bonnie, Hotel Management
Greetings from Hilton Beijing! Thank you for choosing to stay with us and sharing your experience. We are deeply sorry to hear that our services did not meet your expectations. Your comments were so important to us that made us aware of the defects. We shared your comments with the team to address the problem. Once again, we sincerely look forward to welcoming you back to Hilton Beijing and experiencing our improvement.
