Ratings based on 353 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Over all good
Comment from Hotel Management
18 Nov 2024 by Faye, Hotel Management
Thanks for your comments and I will share with team. Thank you again for your feedback and we look forward to welcoming you back in the nearest future.Best regards,Faye
by A verified traveler
Posted 1 Nov 2024
Stay was pleasent and comfortable.
Comment from Hotel Management
14 Nov 2024 by Faye, Hotel Management
Thank you for choosing Fairmont Beijing and taking time to review our property on your booking channel. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back.Sincerely,
by A verified traveler from Taguig
Posted 23 Oct 2024
Great experience
Comment from Hotel Management
24 Oct 2024 by Faye, Hotel Management
Thank you for choosing Fairmont Beijing and taking time to review our property on your booking channel. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back.Sincerely,
by A verified traveler
Posted 9 Oct 2024
Our shower was a little moldy and our toilet barely flushed. Some unfinished work and exposed concrete. Thought the fairmont would be a little better.
Comment from Hotel Management
14 Oct 2024 by Faye, Hotel Management
Dear Alex,Thank you for choosing Fairmont Beijing and taking time to review our property on this platform. It is with regret to hear that our team had failed to meet and exceed some of your expectations. We will work on the improvements immediately. If you need any assistance during you stay please contact with our Guest Relations Manager directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless.Sincerely,
by A verified traveler
Posted 30 Sep 2024
I generally liked the experience. The hotel is beautiful and well connected. The service is at high level and the staff is kind and available to help.
The only negative note is the lack of English understanding by most of the staff.
Comment from Hotel Management
9 Oct 2024 by Faye, Hotel Management
Thank you for choosing Fairmont Beijing and taking time to review our property on this platform. We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back.Sincerely,
by A verified traveler
Posted 16 Aug 2024 on Hotels
Horrible checkin experience...the satff was not bothered. The room is very dingy and very old . The lobby is not fit for a five hotel. Very dead lobby.
Comment from Hotel Management
30 Aug 2024 by Faye, Hotel Management
Thank you very much for taking the time to review our property on your booking channel. I'm really sorry that our reception team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation in terms of improvements. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel.Sincerely,
by A verified traveler
Posted 5 Aug 2024
The room we stayed in was a bit dusty and smelled of smoke.
Comment from Hotel Management
30 Aug 2024 by Faye, Hotel Management
Thank you very much for taking the time to review our property on your booking channel. I'm really sorry that our housekeeping team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation in terms of improvements. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel.Sincerely,
by A verified traveler
Posted 24 Jul 2024
Very goof
Comment from Hotel Management
31 Jul 2024 by Faye, Hotel Management
Thanks for your comments,I will share with our team, looking forward to see you again in the nearest future. Best regards,
by A verified traveler
Posted 3 Jul 2024 on Orbitz
Comment from Hotel Management
31 Jul 2024 by Faye, Hotel Management
Thanks for your comments,I will share with our team, looking forward to welcoming you back in the nearest future. Best regards,
