Ratings based on 237 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Great staff. Enjoyed my stay. Thank you to all
Comment from Hotel Management
23 Sep 2024 by Michael, Hotel Management
Dear guest, thank you very much for your positive feedback and love for the Crown Holiday Inn Beijing Chaoyang U-Town! We are pleased to see your praise for the hotel staff and service. Being at home is our consistent pursuit. Your positive feedback is the driving force behind our progress, and the hotel will continuously improve its service quality to bring you more surprising experiences.
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 9 May 2024
Very large varied buffet breakfast. Quiet room even though close to elevator. Very comfortable beds. Convenient to shopping, restaurants and walk to subway.
Comment from Hotel Management
10 May 2024 by Michael, Hotel Management
Dear guest, thank you very much for choosing to stay at the Crown Plaza Beijing Chaoyang U-Town! The hotel's suite layout is reasonable and spacious, which will make your accommodation experience more comfortable. The hotel's superior geographical location, adjacent to the shopping mall, is convenient for you to go shopping. There are also perfect supporting services such as a gym, Munich coffee shop, C6 coffee shop, etc. We look forward to your visit again and experience a more comprehensive and perfect service.
by A verified traveler
Posted 9 Apr 2024
Everything was good! Excellent breakfast! However, for mid April with embient temperature up to 28C, hotel A/C sytem was not warking due to season. Room temperature was reaching 29C during day time!
Comment from Hotel Management
18 Apr 2024 by Michael, Hotel Management
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are very happy to receive your recognition for breakfast, and we will continue to upgrade the variety of breakfast and continuously improve the taste of breakfast. We attach great importance to the room temperature issue you mentioned and have promptly reported it to the engineering department. We deeply apologize for your unpleasant stay experience.
by A verified traveler
Average Stay
Posted 29 Mar 2024 on HotelsQuite a dated hotel with dated rooms, lots of water damages
Comment from Hotel Management
31 Mar 2024 by Michael, Hotel Management
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are very sorry for giving you such a bad experience. We take the issue of water leakage very seriously and have reported it to the housing and engineering departments as soon as possible. This is definitely not our best room condition, and we apologize again for your unpleasant stay experience.
by A verified traveler
Posted 22 Mar 2024 on Orbitz
I love everything about this hotel, although I had not had opportunity to try all the amenities. Friendly and helpful staff, professional service, excellent location.
Comment from Hotel Management
26 Mar 2024 by Michael, Hotel Management
Dear guest, thank you very much for choosing to stay at the Crowne Plaza Beijing Chaoyang U-Town and for your valuable feedback. As you can feel, the hotel has a superior geographical location, adjacent to the U-Town Life Square. When you enjoy the many dining and leisure entertainment options in the mall, the C6 coffee shop in the hotel offers a rich international cuisine and a la carte menu that you cannot miss. Your positive feedback is the driving force for us to move forward. The hotel will continuously improve the quality of service and bring you more surprising experiences.
by A verified traveler
Posted 21 Mar 2024
We are a couple in our 50s. We decided on this hotel from information posted in the internet. The hotel is connected to a shopping mall and the Ministry of Foreign Affairs Complex Building is across the road. A 10 minutes walk to a MRT Station provided convenient transportation to tourist attractions in the city. Plenty of choices for food in the mall and adjacencies. Safe environment, next to Starbucks, policemen from across the road can probably hear you shouts. As the hotel is situated in the city, adjacent to commercial office buildings, the adjacent roads are busy during office hours. Hotel provides a variety of local dishes for breakfast. Our room on level 7 came with a deluxe king bed. Average size, good for a couple, furniture is a little dated. Calls to service desk were made to replenish mineral water bottles and replacement of floor mat. While these were oversights from room cleaners, responses from service desk were prompt, within 5 minutes on both occasions.
A special note of commendation to the duty managers (Mr Musa and Mr Cola Hsu) during my stay from 29 Feb to 5 Mar 24. Both managers were very helpful and facilitated with our day tour bookings, hotel transfers to train stations, directions information and transportation requirements. Both gentlemen made the stay memorable, thank you very much.
Comment from Hotel Management
22 Mar 2024 by Michael, Hotel Management
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are delighted to serve you and also delighted to receive your recognition and support for our employees. Providing you with a comfortable, reassuring, and satisfactory stay experience is our constant pursuit. We will continue to work hard and provide you with more thoughtful and high-quality services, exceeding your expectations. We look forward to your next visit.
by A verified traveler
Posted 20 Mar 2024 on Orbitz
I enjoyed my stay here. Nice hotel and friendly staff.
Comment from Hotel Management
26 Mar 2024 by Michael, Hotel Management
Dear guest, thank you very much for your positive feedback and love of the Crown Plaza Beijing Chaoyang U-Town! During the Crown Holiday, we are always committed to continuously improving our hotel facilities and services, striving from "good" to "best", ensuring that guests' expectations are not only met, but also surpassed. Looking forward to choosing to stay at the Beijing Chaoyang Youtang Crowne Plaza Hotel again!
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Michael, Hotel Management
Dear guest, it is a great honor for you to choose the Beijing Chaoyang U-Town Crowne Plaza Hotel during your trip and share your stay experience with us. We didn't give you a full score, it's because what we did didn't meet your satisfaction. We will keep in mind the opinions of each guest, and your expectations are the direction that the hotel strives for! We look forward to you staying at the Crown Plaza Beijing Chaoyang Youtang again and enjoying more advantages!
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
10 Dec 2023 by Michael, Hotel Management
尊敬的宾客，感谢您的下榻与好评，并对员工做出充分的肯定。我们将每位客人的意见牢记在心，您的期望就是酒店用心的方向！我们会不断努力，继续为客户提供更为贴心的优质服务，超越您的期待！我们期待您再次到来，体验更加全面完美的服务。
