Ratings based on 143 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from County of Grande Prairie
Posted 18 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Great thumbs up for the following staff:
79 floor breakfast staff manager and kitchen - they were super accommodating and even arranged for off the menu Beijing style jianbing just for me everyday. Such a delight.
Cleaning lady (first week)
She was great, attention to detail and even went for extra mile to adjust my bed.
Cleaning lady (2nd week)
Not a criticism but more attention to detail is needed.
by A verified traveler
Posted 7 Aug 2024
The room they gave me smelled really strongly of ammonia, and it took them 3 days to change me to a new room. Now the new room smelled of rain and soggy. The ceiling was kind of falling apart, the light switches crooked. It was also quite unbelievable how I had to remind them and call them multiple times for them to change the bedding, or else it wouldn’t be changed at all. The housekeeping overall does quite a bad job. Not to mention the useless concierge. Cannot this, don’t know that. Needed the manager to get anything remotely done.
by A verified traveler
Posted 23 Mar 2024
Amazing property with the best view in Beijing and proper 5 star experience which has become a rarity even among properties that are rated 5 star. Check out the pillow menu, I recommend the lavender. The cristal steam room on the 67th floor is worth mentioning as well.
Comment from Hotel Management
27 Mar 2024 by Communications, Hotel Management
Dear Guests, Thank you for your comments. We are delighted you chose to stay with us and thank you for sharing this review. and we all hope to welcome you back soon.
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
27 Mar 2024 by Communications, Hotel Management
Dear Guests, Thank you for your comments. We are delighted you chose to stay with us and thank you for sharing this review. and we all hope to welcome you back soon.
by A verified traveler from Westbrook
Posted 30 Jan 2024 on Travelocity
Comment from Hotel Management
27 Mar 2024 by Communications, Hotel Management
Dear Guests, Thank you for your comments. We are delighted you chose to stay with us and thank you for sharing this review. and we all hope to welcome you back soon.
by A verified traveler from elmhurst
Posted 2 Jan 2024
Comment from Hotel Management
27 Mar 2024 by Communications, Hotel Management
Dear Guests, Thank you for your comments. We are delighted you chose to stay with us and thank you for sharing this review. and we all hope to welcome you back soon.
by A verified traveler
Posted 2 May 2023
Comment from Hotel Management
31 Oct 2023 by Communications, Hotel Management
亲爱的客人，感谢您下榻国贸大酒店并留下好评，香格里拉发自内心的待客之道，为客人创造难以忘怀的服务体验是我们始终追求的工作目标。真诚期待您的再次光临，祝您新年快乐！生活愉快！
by A verified traveler
City break treat
Posted 15 Feb 2021 on HotelsWonderful room on the 73rd floor. Couldn’t ask for more in all aspects. A brilliant stay! The only let down was the weather which meant the views weren’t as spectacular as the could be. However, this gives me a great excuse to go back!
Comment from Hotel Management
31 Oct 2023 by Communications, Hotel Management
Dear Guests, Thank you for your comments. We are delighted you chose to stay with us and thank you for sharing this review, and we all hope to welcome you back soon.
by A verified traveler
Posted 7 Jan 2020 on Hotels
Comment from Hotel Management
6 Mar 2020 by Yolando Yang, Hotel Management
亲爱的客人，感谢您下榻国贸大酒店并留下好评，香格里拉发自内心的待客之道，为客人创造难以忘怀的服务体验是我们始终追求的工作目标。真诚期待您的再次光临，祝您新年快乐！生活愉快！
