Ratings based on 64 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
Hotel represents local culture and is comfortable to stay in. There are grocery shops nearby and many restaurants including McDonalds
by A verified traveler
Posted 24 Apr 2024
Very large room that is decently clean and comes with a kitchen, washer dryer, living area and sofa. Breakfast was decent and relatively inexpensive with ok options. Cleanliness is acceptable but the key concern is the room air conditioning. We went in the spring so we could live with the weak air conditioning. However, it might be hard to deal with during the summertime.
Will recommend the Japanese restaurant at the hotel lobby. Food and drinks are absolutely fantastic.
by A verified traveler
Did not enjoy staying here.
Posted 12 Nov 2023 on HotelsThe place has gone downhill since the pandemic.
The room was so hot, and I couldn't control the temperature, so slept very badly.
No towels in the spa,
The spa changing room smells badly of urine.
The sauna is bad and not hot.
The steam room not working at all.
Boxing coach in the gym is very annoying and pushy and put me off using the gym.
by A verified traveler
Convenient Apartment Hotel
Posted 6 Nov 2023 on HotelsHotel was good upstandard in its services and communication. The apartment was nice and convenient. The baby crib was fine. Just without the air ventilation, the apartment felt so hot, so we had no choice than to open the window doors, but felt dangerous as we had a walking baby with us. Neighborhood very good, cheap grocery stores, restaurants of different provinces of China. Unfortunately hairsalons closed early at 22:00, so had no chance to wash hair there and let them massage head. The breakfast was fine. The children's playroom is nice.
by A verified traveler
Posted 29 Aug 2023
by A verified traveler
Quality apartment hotel in Beijing
Posted 2 Jul 2023 on HotelsI really enjoy my stay with my family at the hotel. The family room is spacious. They are really clean as well.
by A verified traveler
Posted 26 Mar 2023 on Hotels
Comment from Hotel Management
29 Mar 2023 by Mandy, Hotel Management
Dear Guest,Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!
by A verified traveler
Poor experience
Posted 21 Mar 2023 on HotelsWe spent the weekend visiting universal studios. At the hotel entrance we are met by a dark lobby that looked a bit worn down. Our room at third floor had a balcony. But the door was locked. The air-conditioner didn't work, and since we couldn't open the balcony door we had around 28 degrees during our whole stay. The Wifi was really bad. Slow and sometimes it didn't work at all. The breakfast room at the top floor is nice. But the buffet is very poor. Old dry bread, cheap sugar juices and not much of toppings to choose from. At the check out we couldn't pay with credit card. The staff blamed the new credit card system. After a lot of discussions we found a sort of emergency payment. We expected more from this four star hotel.
Comment from Hotel Management
23 Mar 2023 by Mandy, Hotel Management
Hi Jonas, Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. For security reasons, the balcony of the room is closed by default, but if you need, you can contact us to open it for you at any time. Sorry for the apartment does not provide cold air at present. Breakfast is something we've been working on.Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!
by A verified traveler
Posted 25 Jul 2021
Comment from Hotel Management
29 Mar 2023 by Mandy, Hotel Management
Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us
by A verified traveler
Posted 28 Nov 2019 on Hotels
Comment from Hotel Management
11 Dec 2020 by Denny Qu , Hotel Management
Dear Guest,
Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.
