Ratings based on 7 Verified Reviews
4.6 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beihai Relax Trip
Posted 23 Mar 2024 on Hotelsvery nice and kindly service, good position, perfect beach view is visible from the room window， thanks to the reception. Special Thanks to the service manager Miss Deng 邓萍 for the help during my trip.
Comment from Hotel Management
30 Apr 2024 by Crowne Plaza Beihai Silver Beach, Hotel Management
Dear guest,Thank you for your positive feedback and for choosing Crowne Plaza Beihai Silver Beach. We are delighted to hear that you experienced kind and professional service during your stay, and that the hotel's location offered you a perfect view of the beach from your room window. It's great to know that our reception team and Service Manager Miss Deng were able to assist you effectively throughout your trip.We always strive to enhance our guests' experience, and your appreciation for our service and location is truly encouraging. We look forward to the opportunity to welcome you back in the future.Warm regards,Crowne Plaza Beihai Silver Beach
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
10 Feb 2024 by 北海银滩皇冠假日酒店, Hotel Management
尊敬的宾客：您好！感谢您的点评，酒店位于银海区银滩景区旁，地理位置优越。酒店拥有320间时尚雅致的客房及套房，超大的全景落地玻璃窗可尽览银滩一线景致。所有房间设计别具匠心，布局灵活，配有舒适的工作区、宽大的浴室，以及高速网络等完善设施，满足您工作、生活与休闲的多重需求。欢迎您常来 北海银滩皇冠假日酒店
by A verified traveler
Posted 16 Feb 2021
The property was very nice, clean and well-kept. Unfortunately there are blocks and blocks of new construction all around the resort, and I can only imagine how noisy and dirty it will be for a number of years to come. I was there during Chinese holidays, so I was lucky it was not going on at the time.
Comment from Hotel Management
17 Feb 2021 by Crowne Plaza Beihai Silver Beach, Hotel Management
Dear Guest, Thank you very much indeed for your kind words regarding the hotel facilities and our wonderful team. We are delighted you had memorable stay and will continue to do our utmost to ensure every guests leaves with only unforgettable positive memories! We look forward to welcoming you back to Crowne Plaza Beihai Silver Beach soon. Yours Sincerely, Crowne Plaza Beihai Silver Beach General Manager Lawrence Yeo
by A verified traveler
Posted 1 Jan 2021 on Hotels
Excellent location for silver beach, nice quiet lounge to do work with free snacks and drinks, great pools, very helpful and friendly staff and good value for money buffet for dinner.
Comment from Hotel Management
17 Oct 2024 by Crowne Plaza Beihai Silver Beach, Hotel Management
Dear guest, we are thrilled to hear that you enjoyed your stay with us at Crowne Plaza Beihai Silver Beach. Your positive feedback about our location, quiet lounge, pools, and staff is greatly appreciated. We strive to provide a comfortable and conducive environment for our guests, and it's wonderful to know that we've met your expectations. The compliment about our dinner buffet adds to our motivation to continue offering great value dining options. We hope to have the opportunity to host you again in the future. Thank you once again for choosing our hotel and sharing your wonderful experience with us. Sincerely, Crowne Plaza Beihai Silver Beach.
by A verified traveler
Posted 29 Mar 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Crowne Plaza Beihai Silver Beach, Hotel Management
Dear Guest,Thank you for taking the time to rate your experience at Crowne Plaza Beihai Silver Beach. We appreciate your feedback and are pleased to have met most of your expectations, scoring an 8 out of 10.We are always striving for excellence, and while we are thrilled with your positive evaluation, we also take note of the areas that could be improved to reach that perfect score. Your constructive feedback is invaluable to us and helps us to enhance our services and facilities.We look forward to the opportunity to host you again and to provide an experience that will hopefully earn us a full 10 out of 10 on your next visit.Warm regards,Crowne Plaza Beihai Silver Beach
by A verified traveler
怕煙味的別住
Posted 27 Jan 2024 on Hotels1.除了大廳和房間，到處都是煙味，會議廳、一樓廁所間。
2.打給櫃檯索取瓶裝水，等了25分鐘，再次打去櫃檯後才派人送到獲取，根本忘記或交辦下去，服務不及格。
3.在2024/1/23-26中間住宿，房間空調非常的悶熱，晚上睡覺都被熱醒。
Comment from Hotel Management
1 Feb 2024 by 北海银滩皇冠假日酒店, Hotel Management
尊敬的宾客：您好！此行未能达到您理想的预期，我们诚挚致歉！我们将加强禁烟措施。关于瓶装水，我们将加强培养前台员工服务意识及优化送物流程。由于本周天气非常寒冷，酒店开的是暖气。我们将加强在适宜的暖气温度上的控制。竭诚期盼您再次莅临，相信我们下一次的体验会更美好。祝您事事如意！北海银滩皇冠假日酒店
by A verified traveler
很差
Posted 13 Aug 2021 on Hotels家庭四人两大两小checkin，给了1米大小的双床，电话沟通后才告知有1.3米的双床，不知道前台怎么想的。房间空调不制冷，夏天房间温度始终在29度、闷热。房间里只供应免费2瓶水，另外要水，3元一瓶。五星级酒店闻所未闻。
Comment from Hotel Management
16 Aug 2021 by 北海银滩皇冠假日酒店, Hotel Management
尊敬的客人，您好！十分感谢您选择银滩皇冠假日酒店并给我们留下评论，很遗憾此次入住没能给您满意的入住体验。酒店提供不同的房型宾客选择，家庭亲子房可入住两大两小，您提到的空调问题我们已经反馈至相关部门并会进行定期的检修维护，根据标准我们的免费饮用水是2瓶，另外增加需收费。酒店临海依滩而建，坐享银滩一线海景，宾客的满意度是我们努力前进的宗旨，期待您的再次光临。祝您生活愉快，北海银滩皇冠假日酒店总经理徐华
