Ratings based on 544 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Overall excellent
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Worst hotel ever
Posted 1 Jun 2024 on HotelsEverything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything !
The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more !
The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Comment from Hotel Management
3 Jun 2024 by Guest Relations Team, Hotel Management
Dear Florian,Thank you for taking the time to share your feedback.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Kind regards,Guest Relations Team
by A verified traveler
Posted 1 Jun 2024
A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut.
Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
by A verified traveler
Short break
Posted 24 May 2024 on HotelsGood location, nice hotel
Comment from Hotel Management
24 May 2024 by Guest Relations Team, Hotel Management
Dear Martin, Thank you very much for your kind feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team
by A verified traveler
Posted 20 May 2024
Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
by A verified traveler
Business Trip
Posted 3 May 2024 on HotelsHotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
by A verified traveler
Posted 29 Apr 2024
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
by A verified traveler
Posted 18 Apr 2024 on Hotels
