Ratings based on 545 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
We had a terrible stay. When we arrived there were people that appeared to be very intoxicated hanging around the main entrance. Our room was located next to the office and we could hear everything going on in the lobby for two days. The intoxicated people moved inside and were loud and obnoxious and it seemed to be normal because it went on go over an hour and nothing was being done about it. I had my wife and two daughters ages 8 and 10 were with me. They were scared. If that wasn’t bad enough we found a roach in the bathroom and the room was very dirty.
The reason why it took me so long to make a complaint was the fact that I found a roach in my house today and we have never had roaches nor stayed anywhere else. I would not recommend this facility to anyone
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Delmar, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 11 Nov 2024
Couldn’t stay because the room smelled very smoky and nasty. Bugs and more we stayed about 10 minutes in a room and left
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Peyton, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 10 Nov 2024
The room looked like it's from the 70s. They hot tub was down and that was why we booked there. The bath tub had rings and looked dirty. The bed was horrible. So hard and pillows were thin and uncomfortable 😣
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Jami,We appreciate your feedback and are sorry to hear about your experience. We encourage guests to reach out to our management directly with any concerns so we can address them promptly. Thank you for sharing your thoughts, as it helps us improve our services for all our guests.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Brandon,We are enlivened to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another outstanding stay.
by A verified traveler
Posted 4 Nov 2024
The bedspread had a big hole in it. Black mold around the air conditioner/heater. The other peopke in room next door was loud.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello James, We apologize for the inconveniences experienced during your stay. We appreciate your feedback and will address these concerns with our team for improvement. Your comfort is important to us, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 29 Oct 2024
Toilet was filthy dirty
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello William, We appreciate your feedback regarding the cleanliness of the toilet and will address this with our housekeeping team to ensure a higher standard moving forward. Your comments help us improve our services for all guests.
by A verified traveler from San Clemente
Posted 27 Oct 2024
Very noisy, not very clean. Bed spread had cigarette burns, sink was significantly cracked, towels were like sandpaper.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Robert,We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments have been noted, and we will address them with our team for improvement. Our aim is to provide a comfortable and enjoyable experience for all our guests.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello kelly, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 18 Oct 2024
Property was clean & newly renovated. Chairs in rhe room had an odor, and matresses were very worn. Location was secluded and convenient.
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Cynthia,We appreciate your feedback on the cleanliness and renovations of the property. We will look into any concerns regarding the chairs and mattresses. Our location is indeed set in a secluded yet convenient area for our guests to enjoy. Thank you for highlighting your experience; your input helps us improve our services for future stays.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Donna, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your experience. We look forward to the opportunity to welcome you back in the future.
