Ratings based on 1,044 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Carissa,We appreciate you choosing to stay with us. If there were any concerns during your stay, please do not hesitate to reach out to us directly. We value your input and strive to ensure all our guests have a pleasant experience.
by A verified traveler from Ottawa
Posted 18 Nov 2024
It advertises a hot tub. There was no hot tub. It’s been out for six months and not being replaced. The food was OK. The room was outdated and old with a very small TV from the early 2000s was very comfy although blankets were very limited had to get an extra one from the lobby, but staff is incredible.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Michael, We appreciate your feedback and are pleased to hear that you found our staff to be incredible. Please note that we regret any inconvenience caused by the hot tub being unavailable and the outdated TV in your room. We continuously strive to improve our services and facilities for our guests' comfort. Feel free to reach out to our management for any further assistance.
by A verified traveler
Posted 18 Nov 2024
Nice place.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello julie,We're delighted to hear you enjoyed your stay with us! Should you ever choose to visit again, we look forward to providing another memorable experience.
by A verified traveler
Posted 18 Nov 2024
Limited parking space
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Stacie, We appreciate your feedback regarding the parking situation. For future visits, we recommend reaching out to our team in advance to explore nearby parking alternatives. Your comments are valuable in helping us improve our guest experience.
by A verified traveler
Posted 16 Nov 2024
Check in was seamless
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Timothy,Thank you for sharing your positive check-in experience with us. We strive to make every aspect of our guests' stay as smooth as possible. If you have any further feedback or questions, please don't hesitate to contact us.
by A verified traveler
Posted 15 Nov 2024
A very nicely located hotel for my needs. The room was pretty clean, however, the carpet needed attention, but it didn’t hamper my stay.
I heard some barking on the first floor when I got some ice. Comfortable bed, nice shower. All good.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Ruthie,Thank you for sharing your experience with us. We're glad you enjoyed the convenient location, clean room, and comfortable amenities during your stay. Your feedback about the carpet and noise on the first floor will be shared with the appropriate team for further review and improvement. We appreciate your valuable comments and hope to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Fernando,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Posted 14 Nov 2024
Best place
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Gasore,We are thrilled to hear that you found our hotel to be the best place for your stay. Our team works hard to provide exceptional service and create memorable experiences for our guests. Your kind words are greatly appreciated, and we hope to welcome you back again in the future for another wonderful stay.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello jennifer, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 13 Nov 2024
facility under renovation, no mention of this prior to booking.
Contractors starting 2-2.5 hours earlier in the am and finishing later in the evening than posted.
front desk, and breakfast staff were very good.
cleaning staff were leaving bags of trash in the hallways and stacked up by the elevators.
Facility is due for an upgrade, however I felt it deceptive not to have said prior to booking and paying over $100.00 per night.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello john, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the renovation noise and cleanliness issues you experienced. We are delighted to hear that you found our front desk and breakfast staff to be excellent. Your comments have been noted for future improvements. Thank you for bringing these matters to our attention.
