Ratings based on 13 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston, TX
Posted 4 Dec 2019 on Orbitz
*** WARNING *** They will place an up-front charge for potential damages on your credit card and it will take days for it to be zeroed out. I will not be returning as long as this customer unfriendly policy remains in place.
The property is dated throughout. I would definitely not call it a "Chateau", more like a lodge. The bedroom in our loft had an old CRT TV in the room, only the living room had a flat screen.
The hot tub was not hot enough, it was not much better than "warm."
The bar/restaurant was great, but could benefit from a broader selection of Okanagan wines.
All of the people were friendly, but could not make up for the poor initial impression with the extra charge and the dated facility.
Comment from Hotel Management
15 Dec 2019 by Big White Central Reservations, Hotel Management
Hi,
We apologize for any confusion and thank you for your comments. On check in all guests are asked to provide a credit card for pre-authorization, this is not a payment, it is a hold on funds which is released on check out. This requirement is provided to all guests as part of their confirmation prior to arrival. Thank you for your other comments regarding the property, we will take your suggestions on board.
by A verified traveler from Vancouver BC
Posted 23 Apr 2019
The Hotel was closing on Monda April 22 and hot tub was already “out of order” on Sunday night, despite we fully paid 3 nights, we could not use hot tub after long day on slopes.
Comment from Hotel Management
1 May 2019 by Big White Central Reservations, Hotel Management
Hi,
Due to a chemical imbalance with the hot tub on the Sunday it had to be drained and refilled and unfortunately was not up to temperature in time to open for the evening. Guest health and safety is a priority for Big White. We do apologize for this inconvenience and thank you for taking the time to provide your feedback.
Kind regards
Big White Central Reservations
Recommended
for Everyoneby A verified traveler from Squamish
Good ski in ski out location.
Posted 5 Apr 2018We have had an excellent stay at this hotel before; it is an amazing location. However, it can be loud at times due to its proximity to restaurants. The main reason we rated this low was cleanliness was slightly under par, but mostly the bed was very worn and uncomfortable and the bedding was very minimal. The sheet had a hole in it and the 'comforter' barely covered the bed so that with two people in the bed there was hardly an coverage. We would stay here again though, maybe bring our own bedding just in case.
Comment from Hotel Management
11 Apr 2018 by Big White Central Reservations, Hotel Management
Hello,
Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future. Please be assured that we are taking your concerns seriously and are taking steps to rectify these issues.
Big White Central Reservations
Recommended
for Couplesby A verified traveler
Cabin feel and right in village
Posted 12 Apr 2017
Pros: Had the hot tub to ourselves
Location: All restaurants within walking
Loved location and room, only exception is firm bed and was in between to very noisy families that were together. Should have put them together. Restaurant was excellent.
Comment from Hotel Management
2 Jun 2017 by Big White Central Reservations, Hotel Management
Dear Bonnie,
Thank you for taking the time to share your experience regarding your recent stay with us at Big White Ski Resort. We are sorry to hear that you were disturbed by other guests during your stay and hope that our staff were able to address this. We hope your stay was enjoyable and that you are able return soon.
by Katherine
Great location, recomended
Posted 9 Apr 2017 on HotelsComfortable hotel/condos with friendly and helpful staff. Nice hot tub too which we never found too crowded. Great location right next to the slopes - not quite a ski-in though as it's up a small hill.
Comment from Hotel Management
2 Jun 2017 by Big White Reservations, Hotel Management
Dear Katherine,
Thank you for sharing your review with the travel community, we really appreciate your feedback.
We are pleased to hear that you enjoyed your stay and hope you can return again soon!
Big White Central Reservations
Recommended
for Familiesby A verified traveler
Posted 26 Mar 2017
Pros: Location, beds, including the pull out, were comfortable.
Cons: Maid service seemed ad hoc, but essentials were taken care of.
Location: Close to centre of village.
Great location near the central mall, grocery store, restaurants, etc. Room was clean, staff were helpful. We did experience problems with the wifi and TV for a couple of days, but that was probably a good thing for the kids anyway. I would recommend this place to others.
Comment from Hotel Management
5 Apr 2017 by Big White Central Reservations, Hotel Management
Hello,
Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.
Big White Central Reservations
Recommended
for Everyoneby A verified traveler from Cambridge On
Perfect location
Posted 14 Mar 2017Château Big White is in the perfect location to ski Big White. it is in the heart of the village close to restaurants and shops. Ski in and ski out from the hotel. Our room had a kitchenette, loft with queen size bed, two TV s and pull out couch. It was perfect for our family.
Comment from Hotel Management
5 Apr 2017 by Big White Central Reservations, Hotel Management
Dear Pam,
Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort.
We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.
Big White Central Reservations
Recommended
for Familiesby A verified traveler from Vancouver
Lovely staff, very well located
Posted 16 Feb 2017
Pros: Super friendly and helpful staff
Cons: More spare in the ski/board storage area. Check more frequently if towels need to be restocked in hot tub area.
Location: Location is great- right in the village and close to chair lifts, grocery store and restaurants
We stayed here for 4 nights recently in a loft suite, and were quite happy with our choice of hotel. The location is great- right in the village, close to the grocery store and restaurants. The room was a decent size, with a separate loft bedroom for my husband and myself, and my teenage son was sleeping on the foldout sofa bed in the living area- enough room for the three of us. The kitchen was reasonably well stocked- my one gripe is that there was no oven. Had I known that before leaving home, I would have packed slightly different food to take with us. We did very much appreciate the extra empty drawers in the kitchen, living area and bedroom as it meant we could store our bits and pieces away, instead of leaving it all in bags and having to rummage around every time we needed something.
The staff were all wonderfully friendly and super helpful with whatever query we had.
Our biggest issue with this hotel would be the ski/board storage area. It was tiny and cramped- and there was not enough room for all the snowboards as unfortunately skiiers had locked their skis in most of the board bays. My husband's board suffered 3 large chunks taken out of the edges on 2 separate nights of storage from negligence of others when putting their boards away, no doubt because of the cramped conditions. The hotel did however thoughtfully provide locks for locking up our gear, which was great.
Comment from Hotel Management
19 Feb 2017 by Big White Central Reservations, Hotel Management
Dear RR,
Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort.
We are glad you enjoyed your stay with us and that you found the room suitable for your families needs.
We are sorry to hear that you had some concerns with the ski storage area and have passed your comments onto hotel management.
We look forward to welcoming you back in the near future.
Big White Central Reservations
by KERRY
Big White Chateau
Posted 21 Jan 2017 on HotelsGreat location, nice friendly staff & nice room with lovely fire & a fridge to stock up on goods
Comment from Hotel Management
30 Jan 2017 by General Manager, Hotel Management
Dear Kerry,
Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was so enjoyable and hope you will return soon.
.
Big White Central Reservations
by A verified traveler
Central to village and affordable
Posted 8 Jan 2017 on HotelsThe bed was not comfortable at all, we had a room with a loft which was great. It was extremely hot at night in the room, there was a ceiling fan but is was soo noisy it would wake us up at night. Also one of the element on the hot plate didn't work. The staff was really friendly and care about the guest.
Comment from Hotel Management
15 Jan 2017 by General Manager, Hotel Management
Hello,
Thank you for your comments on your recent stay at Big White Ski Resort.
Please be assured that we are taking your concerns seriously and are taking steps to rectify these issues.
If you would like to discuss this further at a time that is convenient to you, I have provided my direct line and email address for you in a message to your profile inbox.
Big White Central Reservations
