Ratings based on 562 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
We used the hotel as stopover on route to Paris and it was perfect for our needs. Family room was ample in size, clean, bathroom was great and breakfast was plentiful! Parking very easy and location to the main road was great. Staff were friendly and helpful. Would definitely recommend and use again if needed!
by A verified traveler
Posted 24 Oct 2024
Liked that this hotel is not in a congested area. They lock the gate after a set hour in the evening ( secure). Nice Italian restaurant next door with wood fired pizza!
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Hello, Thank you for choosing ACE Hôtel Arras for your stay and for taking the time to share your positive experience. We look forward to welcoming you again on your next trip. Yours sincerely, the entire ACE Hôtel Arras team
by A verified traveler
Ideal base to explore
Posted 14 Sep 2024 on HotelsIdeal hotel as a base to explore the WW1 war memorials. Basic rooms but some of the comfiest beds we have slept in during hotel stays.
Staff very friendly.
Hotel located next to a very nice Italian restaurant which we visited twice, both located on a commercial trading estate.
Downside was rooms had no tea/coffee making facilities which seems a common thing now for our recent stays.
Comment from Hotel Management
11 Oct 2024 by Author, Hotel Management
Hello, Thank you for choosing ACE Hôtel Arras for your stay and for taking the time to share your positive experience. We look forward to welcoming you again on your next trip. Yours sincerely, the entire ACE Hôtel Arras team
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 1 Sep 2024 on Hotels
Room had not fridge and so we were not able to chill the baby's milk that we had. The door does shut pretty loud as well. Other than that, the hotel was pretty decent and good value for money.
by A verified traveler
Posted 30 Aug 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 17 Aug 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024 on Hotels
We arrived late around 10pm after a late crossing on the shuttle. When we arrived the 2 guys on reception were having a conversation & neither bothered to acknowledge us or indeed stop their conversation for a good 5 minutes. We finally checked in & found our room, we had booked a family room - 1 double and 2 singles however the room had 1 double and 1 single. Went to reception to explain this & was told the other bed was underneath the double, back upstairs. Pulled bed out - no bedding & bed barely fitted in the gap, back to reception and told they would bring some - 15 mins later this arrived - 2 fitted sheets & a blanket - no pillow, no duvet. Waited for these to arrive, but they never did. Eventually rather than wait any longer we got a travel pillow from the car and made do. If it had not been so late & not travelling with children we would have left. Terrible service, do not recommend.
by A verified traveler
Posted 11 Aug 2024
The room was clean. Some of the staff were polite and friendly, but the front desk morning lady made her dislike of us obvious; it was quite uncomfortable for the few days we were there.
