Ratings based on 770 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Heat in the room was an issue, and I got sick because of it, room did not go above 20 degrees Celsius
Comment from Hotel Management
21 Nov 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Hello Mark,Thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue with the room temperature and that it impacted your stay. Please note that all our rooms are equipped with a thermostat, allowing you to adjust the temperature up to 23C for your comfort.We apologize for any inconvenience this may have caused and will make sure to better inform our guests about this feature in the future.We hope to have the opportunity to welcome you again under better circumstances. Please don’t hesitate to contact us for any special requests during your next stay.Best regards,
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Julie, Hotel Management
Dear FRANK,We thank you for staying in our establishment and for sharing your feedback with us.We are happy to see that your stay with us was pleasant.We look forward to seeing you for a future stay.Best Regards
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Julie, Hotel Management
Dear Peter,Thank you for your feedback.We are pleased with the rating you gave us and delighted to hear that you enjoyed your stay.We would be thrilled to welcome you back to our hotel.Sincerely,
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Julie, Hotel Management
Cher ZVI,Nous vous remercions de nous faire part de votre avis.Nous sommes ravis de voir, grâce à votre note, que vous avez apprécié votre séjour parmi nous.Nous espérons avoir le plaisir de vous revoir prochainement
by A verified traveler
Posted 18 Aug 2024
Easy stopover location, great hotel, friendly staff.
Comment from Hotel Management
25 Aug 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Dear Michael,Thank you for sharing your experience with us.We are delighted to hear that you enjoyed our establishment and its staff and we will be sure to pass on your feedback to them. We hope to see you again in the future.
by A verified traveler
Posted 12 Aug 2024
Close to Toll road. Beautiful town centre for dinner
Comment from Hotel Management
14 Aug 2024 by ARMAN Alexandru - Assistant Chef de Réception , Hotel Management
Dear Thomas,Thank you for sharing your feedback. We hope you had a pleasant stay and enjoyed exploring Beaune.We look forward to welcoming you back on your next visit.Best regards,
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
1 Aug 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Bonjour George, Merci pour votre note.Au plaisir de vous revoir parmi nousERTZ AlexaneChef de Réception
by A verified traveler
Posted 27 Jun 2024
All good
Comment from Hotel Management
3 Jul 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Hello, Thank you for your feedback. We look forward to seeing you again soon.
by A verified traveler
Posted 2 Jun 2024 on Hotels
Great hotel very clean and tidy
Comment from Hotel Management
7 Jun 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Bonjour Dean, Merci pour cette superbe note.Au plaisir de vous revoir très vite.
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by ERTZ Alexane - Chef de Réception, Hotel Management
Bonjour Monsieur Palle, Je vous remercie pour votre retour. La prochaine fois n'hésitez pas à nous dire ce que nous pourrions améliorer.Bien à vous
