Ratings based on 987 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Bad
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Carlo,We appreciate your feedback and regret that your stay did not meet your expectations. Your comments will be shared with our team for further improvement. Please feel free to reach out to our management team for any additional concerns you may have. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 28 Oct 2024
Great experience
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Branden,We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Mark, We're sorry to hear you didn't have the experience we strive to provide. Please reach out to us directly with any feedback you'd like to share so we can address your concerns and improve our services.
by A verified traveler
Posted 27 Oct 2024
Excellent Experience
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Branden,We are delighted to hear you had an excellent experience during your stay with us. If you have any further feedback or would like to share more details about what made your stay exceptional, please feel free to reach out to our management team. Your comments are invaluable to us as we strive to continually improve our services.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Brandon,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 13 Oct 2024
I would NEVER recommend this dump. The staff is rude, never available and they look unkept themselves. There’s people hanging in the lobby/hall areas all hours of the night. Bugs in the rooms/bathrooms. I cancelled and I want my money back. I stayed for 4 hours bc I had to while making other plans…0/10 would not recommend
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello ashley, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 8 Oct 2024
I didn’t like that my room smelled like a wet dog
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Latisha, We apologize for any inconveniences you experienced during your stay. Your feedback will be shared with our team for further review and improvement. Our priority is to provide all guests with a comfortable environment for their stay. We appreciate you bringing this to our attention so that we can ensure a pleasant experience for all future guests.
by A verified traveler
Posted 28 Sep 2024
Alright
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Jimmy,We appreciate you taking the time to share your feedback with us. Your comments are important, and we will forward them to the appropriate team for review. Please feel free to reach out to our management team directly to discuss your concerns further.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello David,We are amped to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Manager, Hotel Management
Hello Rosalyn,We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit so we can address it accordingly. We hope to welcome you back in the future for an improved experience.
