Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The staff were absolutely wonderful. When traveling through i will definitely stay here again.
Comment from Hotel Management
24 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Thank you so much for the wonderful review and feedback! Please come back and see us soon!
by A verified traveler from Lumberton
Posted 20 Nov 2024
Excellent service
Comment from Hotel Management
20 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Thank you Mr.Colton for the feedback we appreciate your service!
by A verified traveler
Posted 13 Nov 2024
The Hotel was comfortable the rooms were large but had small double beds, which made no sense when there was plenty of room for bigger beds. Overall the Hotel is looking tired and could do with a lick of paint and some new furniture. Staff are friendly. Hotel is located next to the !-10 highway, so you have noisy traffic 24hrs a day.
Comment from Hotel Management
13 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Mr. Roger we appreciate your business and thank you for staying with us. We are documenting all of the wonderful idea's and improvements that you have given us. Rest assure all of your concerns are being taken into consideration. Thank you for being a guest with us at the MCM Elegante Hotel.
by A verified traveler from Anchorage
Posted 12 Nov 2024
No review
Comment from Hotel Management
18 Nov 2024 by Mcm Elegante Hotel , Hotel Management
We appreciate your feedback and thank you for staying with us!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Ms. Jackie we appreciate your feedback. Thank you for staying with us!
by A verified traveler from Houston
Posted 10 Nov 2024
Sheets were dirty
Comment from Hotel Management
13 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Mr.Brenda I do apologize for the unfortunate event that transpired during your stay. If we would have known about this issue I assure you it would have been taken care of and handled I am making a record of your issue during your stay and it will be addressed. We do appreciate your feed back. Thank you!
by A verified traveler
Posted 10 Nov 2024
The rooms smell a little Musty.
Comment from Hotel Management
13 Nov 2024 by The Elegante Hotel, Hotel Management
Mr.Bladimir I do apologize for the unfortunate event that transpired during your stay. If we would have known about this issue I assure you it would have been taken care of and handled I am making a record of your issue during your stay and it will be addressed. We do appreciate your feed back. Thank you!
by A verified traveler
Posted 8 Nov 2024
Horrible steak at the restaurant, stain on couch
Comment from Hotel Management
12 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Mr.Denny I do apologize for the experience you had in our restaurant and the unfortunate issue in your room. We are taking records of each situation and we will be taking care of these individual issues you had. I do apologize again and hope you will allow us to service you again in the future.
by A verified traveler
Posted 7 Nov 2024
I usually never complain, but I was expecting a better room. The curtains were falling off the rod, and the one side that was up, wouldn’t slide on the track. The shower tiles had dirt and mold. The tables were not cleaned properly. I had to wipe grime OFF of the ice bucket and LID before using. The one floor lamp couldn’t be turned on since the control was broken off. But the sheets were clean! If that helps!! And the staff at front were very helpful and Linda in Starbucks was exceptional. Breakfast was pretty fair. It was fresh!!
Comment from Hotel Management
13 Nov 2024 by Mcm Elegante Hotel , Hotel Management
Mrs. Kathy first and foremost we apologize for the experience you had with us during your visit. We appreciate your business and thank you for staying with us.We are documenting all of the issues that you have brought to our attention during your stay with us. Rest assure all of these things are being taken seriously and also being addressed with our staff. Thank you for being a guest with us at the MCM Elegante Hotel.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by mgmt, Hotel Management
Thank you Kobe!!
